1206 Greenville Ave Reviews
Showing most recent reviews from verified customers of Sears Home Services
Erin Byers
The first I heard from Wayne or anyone was at 4:30 on the day my washer was to be serviced. He had the wrong address and was an hour away. I get to start the process all over again. Assurant gets a minus 5 stars. They need to hire people who speak English. They need to check information. I had just changed the address on my Assurant dashboard within the last month. My dryer and washer have broken down in the last month. They are both still not repaired. My time has been wasted repetitively. I am very disappointed with this product protection plan.
Customer service response - We apologize for the trouble you've faced, Erin. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on October 16, 2024
Eric Gardner
Staunton store does not exist
Jacqueline Crawford
Explained service order was placed today, 5/29/24. Came anyway but could not proceed without an order??? My washer is still not fixes!!
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on June 03, 2024
David Eisenbrown
They don't show up to appointments. If you call and get through to a live person they will put you on endless hold or tell you they will have dispatch call you immediately.
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on May 21, 2024
Myra Beams
Not at this address for more than 8 years. SCAMMERS
C ANDERSON
Took 5 weeks for my repair to completed. Contractor showed only 2 out of the 5 times he was scheduled.
