325 Piedmont Dr Reviews
Showing most recent reviews from verified customers of Sears Home Services
Samsung icemaker repair
Great service. Very knowledgeable and pleasant. Very nice man. Had some complications istalling the part but he knew exactly how to make it work. We are extremely satisfied.
Barbra W, Vernon Hill, VA
Terrible repair work incomplete repair work
7/29/23 tech arrived for Samsung top load washer service repair. Identified one issue presumably fixed and said washer was ready and good working order. 7/30/23 went to do small test load. Power on, machine went straight to spin would not change to wash or otherwise. Called tech no return call. Called sears after 2 attempts and 20 min. Got live rep. Explai n.v ed issue said they have to send different technician. But have to wait until 8/1/23. I will give them opportunity to resolve before additional steps.
Joseph, Lynchburg, VA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on July 29, 2023
