1401 Greenbrier Parkway Reviews
Showing most recent reviews from verified customers of Sears Home Services
Deandria Woodberry
Took over 2 weeks for service , he said he had to order parts. Then came in and left less then 10 mins after did not use the parts that he claimed was needed & took the parts with him . He basically ordered parts for no reason and then stole them as well. My washer is fixed , don’t know what he did .
Customer service response - Thank you for taking the time to bring this to our attention, Deandria. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on July 17, 2024
Rosalyn Martin
Update 7/9/24… still sending the same tech to my house. Unprofessional and you keep sending the same guy to my house. So you respond telling me to reach out to your facebook page for assistance, and not only do you not check your messages there. Update: You still have yet to call me after I provided you my phone number. Days later I still have a broken refrigerator. You keep playing with the appointment line and rescheduling my appointments the morning of and then trying to charge me a service fee after I’ve paid two already and you haven’t even replaced the parts you ordered from the first diagnostic that a different technician tried to take with him until I asked for the part back. With no resolution insight I’m about to upload the screenshot with the technician’s name that I do NOT want back at my house. I want the original guy who identified the issue and not a tech that’s unprofessional and lies and annotates on the ticket that he came and fixed the issue. If you read the reviews you will see that I’m not the only customer who has taken time off of work for no shows, parts ordered and techs taking them, and still dealing with broken appliances. Multiple customers can’t be lying on these technicians as well as the company itself. All they do is respond to us with the exact same verbiage.
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on July 02, 2024
Louis E Howell Sr.
Ice machine still not working correctly 😕
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on May 28, 2024
DeRosa II
One tech ordered parts.. other tech said we didn't need parts and took them. Then tech ordered part of the part. 2nd tech was a crook and nasty. So here i am 6 weeks later, noone shows up, one end doesn't know what the other is doing. They suck.. don't use them. Then, they delete the work orders..i have screen shots..i knew what ordered and taken. Needless to say..idt anything will get fixed
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on May 01, 2024
John Hopkins
They fail to keep appointments, you can’t talk to anyone located in North America and they won’t reschedule your appointment when you DO get to speak with someone. And that someone is in the Philippines
Customer service response - Thank you for taking the time to bring this to our attention, John. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on February 12, 2024
Jessica Burnette
My fridge is still broken it took 3 weeks to get an appointment between 8-5 they cancelled one appointment with no warning & I had to wait a whole other week the technician said it was fixed so bought $200 worth of groceries to come home & find everything went bad
Customer service response - Thank you, Jessica, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our Sears Appliance Repair service. If you would please message us with the name, address, and phone number associated with the service order to https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on January 30, 2024
louise mccourt
we never saw the technical this is the 4th time this has either been rescheduled or they do a no show
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on January 17, 2024
Brenda Benton
My washer was worse after the tech left. He left my laundry room messed up. Nothing was solve.Now I have to wait for some parts before I can wash. I have been with Sears a long time. Never have I been this dissatisfied. Had to get someone to straighten Laundry Room
Customer service response - Your excellent rating made our day! Thank you for choosing Sears Appliance Repair, and we hope your positive experience with our Appliance Repair service leads you to recommend us to friends and family.
Sears Home Services on January 16, 2024
Scott Wentz
No estimate of how much service would cost before informed of bill. 30 min work for $379
Customer service response - Thank you, Scott, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our Sears Appliance Repair service. If you would please message us with the name, address, and phone number associated with the service order to https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on February 08, 2024
