1401 Greenbrier Parkway Reviews
Showing most recent reviews from verified customers of Sears Home Services
Brenda L
James was knowledgeable and organized I was totally satisfied with him in his work. Sears provided the service on a saturday which is hard to find. I didn't have to take off work to be available. The negative is like most places you have to be available from the hours of 8 to 5.
Monique J
My interactions with the technician (Ronnie) were top tier. He was super professional, prompt, and extremely knowledgeable. However, after scheduling my appointment, I was extremely irritated by the AI/computer generated messages. The AI system scheduled 2 dates and asked me the same questions for the 3 days straight leading up to my scheduled appointment. If Sears is going to utilize these computer generated systems to communicate with us humans, please make sure it’s effective.
Customer service response - Thank you for your feedback, Monique! We're happy to hear that Ronnie provided top-tier service. We apologize for the inconvenience caused by the AI system and appreciate your input on improving our communication.
Sears Home Services on May 28, 2025
Gregory T
Very professional
Customer service response - Thank you for your positive feedback, Gregory! We're happy to hear that you found our service very professional.
Sears Home Services on May 27, 2025
Sheryl R
Very conscientious and willing to make sure I was satisfied.
Customer service response - Thank you for your positive feedback, Sheryl! We're happy to hear that you received conscientious service and that your satisfaction was a priority.
Sears Home Services on May 26, 2025
David S
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on May 22, 2025
Gary W
Excellent service technician very knowledgeable
Customer service response - Thank you for your positive feedback, Gary! We're happy to hear that you received excellent service from our knowledgeable technician.
Sears Home Services on May 20, 2025
Sharon K
Was very impressed with Mark. He arrived on time, listened to our desciption of the problem, and was able to fix it in a very timely manner. He was pleasant and professional.
Customer service response - Thank you for your positive feedback, Sharon! We're happy to hear that Mark was punctual, professional, and able to fix the problem quickly.
Sears Home Services on May 19, 2025
Elizabeth B
Preston was very polite and answered all my questions before and after he fixed my refrigerator
Customer service response - Thank you for your positive feedback, Elizabeth! We're happy to hear that Preston was polite and answered all your questions while fixing your refrigerator.
Sears Home Services on May 19, 2025
Dante (
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on May 18, 2025
Dante B
This is our home insurance company we got and the service was good. The technician was very knowledgeable.
Customer service response - Thank you for your positive feedback, Dante! We're happy to hear that you received good service and that our technician was very knowledgeable.
Sears Home Services on May 18, 2025
