5901 Duke St Reviews
Showing most recent reviews from verified customers of Sears Home Services
Sherrill H
Began well with 1st appt on 4/21, but has been terrible thru today, 4/28. There is no way to talk to a human to discuss the.poor service and hopefully correct it! Have not been able to use my washer since the part arrived last thurs! I would not use Sears after the terrible experience!! AND THERE IS NO WAY TO TALK TO A HUMAN!!!!
Customer service response - We apologize for the trouble you've faced, Sherrill. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on April 28, 2025
Amanda M
Had a tech assigned to arrive between 1 and 5. Tech was delayed and scheduled to arrive at 630. Tech never showed up and appointment was canceled without my knowledge.
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on March 16, 2025
Sagba G
Do not ever deal with these people. They are the absolute worst company to deal with. It's been over 2 months since my dishwasher has been broken and they're still giving me the run around. I schedule an appt and they reschedule it and then don't show up to fix it. 2 months I've been dealing with this. It's absolutely frustrating.
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on February 09, 2025
Damian S
5.NO.shows
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on January 27, 2025
Dorothy S
Never received service. Call 800 number to find out when tech will arrive only to find out a tech was never assigned although appointment was confirmed. Waited all day Sat 1/4 for tech to arrive Never got txt msg or email or phone call. Appointment was confirmed then also. Not wasting a second day waiting. People who answer the phones are useless. Have to verify information every time they xfer call. If I could assign zero or negative stars I would. Never doing business again. AND I HAVE A REPAIR WARRANTY
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on January 09, 2025
Vincent V
Customer service response - We want to apologize for your experience and for any inconvenience caused. Please reach out to us at searshomeservices.com or call 1-800-469-4663 so we can address this issue and help make things right. Thank you for sharing.
Sears Home Services on December 08, 2024
Shamima B
Two times gave me the appointment 8am to 5pm never showed up after 9 hours waitting called them answer was our technician don't work on viking appliances. Both of my days off wasted waitting on Sears technician.
Customer service response - We apologize for the trouble you've faced, Shamima. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on December 01, 2024
Merryl B
What a joke. Despite being told exactly what brand and model of boiler it was, he showed up, claimed he didn’t fix that and left. Now I have to ask for another repairman and he probably gets paid for coming.
Customer service response - We're really sorry to hear about your experience, Merryl. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on November 03, 2024
Amir A
The technician didn’t show up, the issue wasn’t fixed, and he closed the ticket without my consent.
Customer service response - We apologize for the trouble you've faced, Amir. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on October 08, 2024
Alan G
Parts were ordered by the previous repairman just for this one to say there is nothing wrong with the machine? The tenenat is very angry
Customer service response - We apologize for the trouble you've faced, Alan. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on August 25, 2024
