1770 E Red Cliff Dr Reviews
Showing most recent reviews from verified customers of Sears Home Services
Sears Service in General
We have had the worst experience of My lifetime with Sears. First one cannot speak with anyone who will listen. Automated and IndiA CS. Horrible, horrible horrible service. We had 3 scheduled appointments, First one cancelled at the last minute due to weather. No that is a lie. Our house had electricity. Second time rep sent a text He was too busy after We again changed plans in anticipation of Our refrigerator being fixed. Sears sold Us a refridgetor with a known problem. We paid a lot for the best elite thinking We would be happy. We only live in NV half the year and are so unhappy with Your products that We bought in good faith and Your service department. Peggy Ladd
Peggy L, Mesquite, NV
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on November 06, 2024
They lie, techs suck. Your better off buying what ever a new
new one. Took 4 months to get parts for my washer. Try calling, you will never get a return call. The techs lie. Never ever get anything from them
Arthur G, Mesquite, NV
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on October 14, 2024
Microwave repair
Repairment diagnosed a broken thermostat due to 11 years of range cooking under microwave, causing fan to come on. They ordered a new thermostat and received a wrong one In second repair visit they bypassed the thermostat with a wire, the microwave run for a second and blew a fuse Then they reported a power surge caused the blown fuse, and did nothing
Omar G, Cedar City, UT
Customer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on September 21, 2024
WhatTheFuck
Wish I could give 0 stars. Sears home services is a SCAM. No one ever came out after 2 times rescheduling.
Rylie H, Cedar City, UT
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on July 26, 2024
Repair Thor 48 inch range hood
Dane F showed up , that's about it , made excuses of what was wrong, he was on the phone with Thor text support, they supposedly diagnosed it as a faulty range hood , crossed wires, burned out power box, have no confidence in Thor at this time!!!
Robert T, Cedar City, UT
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on March 29, 2024
No show
He never showed up. We waited all day. He didn't call, and the texts were inaccurate and there was no way to get in touch with him.
Kelly M, Mesquite, NV
Customer service response - We apologize for the difficulties your recent service has caused. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on September 20, 2023
No understanding
No one showed up. Got a notice that he had arrived but didn't. Notified that parts are in NLA research. He should have at least stopped and explained what's going on. Second time that he has been scheduled and failed to show up
David C, Parowan, UT
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on September 14, 2023
No call, no show is not very good customer service.
This is the 2nd time I've had the technician not show up and cancel without letting me know why. I've had to take time off of work to be able to have an adult present. Supposedly parts were ordered but haven't shipped yet. But I've had 2 boxes the size of a smart car in my laundry room for a month now. I'm about ready to send the parts back, cancel my home warranty and just deal with the situation myself. Better communication would be ideal in this situation.
Tyler F, Cedar City, UT
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on September 14, 2023
Disappointed
Paul never showed , although I got a message that he had arrived. Parts still in box, no repair. Now I get notification that job is complete. I need to hear from him. Job #000816940520496
David C, Parowan, UT
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on August 31, 2023
