754 S State St Reviews
Showing most recent reviews from verified customers of Sears Home Services
Oralia Fitzpatrick
On time and professional service a lot of experience!!!! Thank you .
Morales P, Chicago, IL
Fast and friendly service!
Jayveon was great! He communicated with me on his arrival, found and fixed the issue quickly, and put everything back the way it was. The online process was easy and intuitive. Will use Sears again!
Nick M, Chicago, IL
great service
very professional and explained everything. Kenneth Came on time and was very efficient
Youssef C, Chicago, IL
Dryer repair
He did a great job. He was fast and efficient. Thanks
Matt S, Chicago, IL
Washer repair
Eric did a great job. He let me know when to expect him. On his previous visit he diagnosed the problem and ordered the parts needed.
Vincent B, Chicago, IL
Service
Out of 3 technicians coming out Efrain was wonderful!! He knew what he was doing and I'm great full. I've been without my Frig since June 21st. Thank you Efrain
Willie P, Chicago, IL
Great service! Great technician! Same day!!
Sade the technician quickly & effectively diagnosed the problem. Very very happy with SEARS service. Couldn't believe that I could book a repair the same day!!! I'll be using them again.
Lynn C, Chicago, IL
Service technician
Excellent service by Francisco very professional and knowledgeable Very good mentor to the trainee
Mary D, Chicago, IL
Professional
He was fast and thorough, nice and listened to my concerns
Jarita T., Chicago, IL
Ola was fantastic but SEARS was awful
The tech named LUIS took a pic of his car outside our home, lied that we were not in and cancelled the appointment after we waited the whole day. Another tech made us wait till 4 PM, then called to say they just added us to her queue and that she cant make it but will schedule me for Saturday morning. Finally Ola showed up at 3.30 PM Saturday. He finished the job quickly, competently and the dishwasher was working by 4 PM. Ola was fantastic. SEARS home services just holds you hostage. Their customer service platform is a nightmare, you cannot get through. They ask you to type your order number but there's not enough time to type it. So basically, you can never complain. Simple solution: GO ELSEWHERE.
Yamuna K, Chicago, IL
