1000 Newgate Mall Reviews
Showing most recent reviews from verified customers of Sears Home Services
stove problem
David was quick and he was social and inter acted just fine. But having to wait almost a month for him to fix my stove was not acceptable.
Marie P, W Valley City, UT
Service
Professional and fast. He did a good job. I was happy with his service.
Caranna H, Ogden, UT
Troubleshooting new fridge
Helpful and honest, wasn't able to fully resolve the issue.
Joseph D, Logan, UT
Melissa was great but my home warranty is fighting over a wo
I'm being charged $700÷ for parts and labor which is mo=e than the replacement cost of this type of refrigerator. They are claiming Melissa said it was a modification. She did not. She stood next to me on speaker phone and argued the point professionally. They would not budge. I n eed Melissa to just tell them to replace it, which will cost all parties less.
Linda A, S Salt Lake, UT
Quick but slow
It took about a month to get this repair done. We had to have a part ordered which is understandable, but then there was a cancellation that made us have to wait almost another 2 weeks.
Jeff G, Kaysville, UT
Terrible Service Repair Company
If I could give zero stars I would. This is the 3rd attempt to have this company fix my fridge door. They once again failed to do it stating some unauthorized issues on our house warranty end. I recommended to Choice Home Warranty to stop using this company all together.
Christopher Y, West Haven, UT
Customer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on October 14, 2024
2nd Sears tech arriving with no parts to repair
This is the 2nd Sears tech and still in without a working refrigerator. Weeks later HWA said Sears says I need to contact LG for the part but LG requires... Local tech name: Service center name: Company address: Email address: Phone number: Warrantied part/s needed: Information about partial warrantied parts can be found on the warranty page of your owner's manual. Sears doesn't have a valid email address to provide LG for parts authorization letter and even the tech said there's no email. I'm now nearly a month without a working refrigerator because no one wants to do their job. Choice,Sears, HWA or LG. Today's tech should've never came by after paying the 1st tech for diagnostic
Hannah T, W Valley City, UT
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on December 12, 2023
Rrfrigerator
Still not working has been 24 hours haven't refrigerator in a month
Kathy M, Ogden, UT
Customer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on August 30, 2023
