600 N Highway 77 Reviews
Showing most recent reviews from verified customers of Sears Home Services
monic amor
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on August 22, 2024
Kenneth Demus
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on August 22, 2024
Stuart Johnson
A review of Travis is 5 stars for his communication, professionalism. Unfortunately he was not able to diagnose the issue. He did leave us some instructions on trying to give more information but I still needed to pay a diagnostic fee even though the problem was diagnosed.
Customer service response - Thank you for your 5-star review of Travis's communication and professionalism. We appreciate your feedback and are sorry to hear about the unresolved issue; please reach out to us if you need further assistance.
Sears Home Services on August 19, 2024
Maribel Martinez
Technician was very nice even though he was outside waiting for 15 minutes because I forgot about our appointment.
Customer service response - We appreciate your understanding and are glad to hear about the positive attitude of our technician, even with the wait. Thank you for sharing your experience!
Sears Home Services on August 11, 2024
Jo Singletary
My technician Kevin, was very professional ,courteous and informative. Problem was solved promptly... Thanks for your service Kevin...
Customer service response - Thank you for your kind words about Kevin's work; we're thrilled to hear that your issue was resolved quickly and satisfactorily. Your appreciation means a lot to us and to Kevin!
Sears Home Services on August 04, 2024
Tony Davis
Parts arrived on Tuesday and Luis arrived Wednesday and installed. Great job
Customer service response - We're thrilled to hear Luis did a great job and that the parts arrived promptly! Thank you for taking the time to leave a review.
Sears Home Services on August 01, 2024
Barbara Hawkins
Problem fixed. Very happy with the technician.
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on July 19, 2024
Beth Brooks
Very professional and quick.
Customer service response - Thank you for your review! We're thrilled to hear you found our service professional and efficient.
Sears Home Services on July 17, 2024
Ellen Wells
He was wonderful. Wil ask for this tech again
Customer service response - Thank you for sharing your positive experience; we look forward to serving you again with the same excellent service.
Sears Home Services on July 02, 2024
Marilyn Phillips
The repairman got here finally due to mix up in dates. He was here late Wednesday afternoon, corrected the probles and was on to another job.
Customer service response - I apologize for the confusion regarding the date, but I'm glad to hear that once our repairman arrived, he was able to swiftly resolve the issue. Thank you for your patience and for taking the time to leave a review.
Sears Home Services on June 27, 2024
