7508 N Navarro St Reviews
Showing most recent reviews from verified customers of Sears Home Services
Monica H
Customer service response - We want to apologize for your experience and for any inconvenience caused. Please reach out to us at searshomeservices.com or call 1-800-469-4663 so we can address this issue and help make things right. Thank you for sharing.
Sears Home Services on January 26, 2025
Reynol A
Unsatisfied, Rick Almarez technician came out opened back panel of stove and determined that I had a roach problem warranties were voided no repairs done now I'm stuck with a 4 month stove that doesn't work.
Customer service response - We apologize for the trouble you've faced, Reynol. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on April 10, 2025
Vernard R
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on November 18, 2024
Ruben G
Very disappointing please look somewhere else for help with a issue you have
Customer service response - We apologize for the trouble you've faced, Ruben. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on November 13, 2024
Lorina M
Waste of money!!!
Customer service response - We apologize for the trouble you've faced, Lorina. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on November 07, 2024
Sheila C
I am very disappointed in the service that I received today the service man that came out told me that there was roaches in the back of the panel and said that it would cost $900 to repair I was so terrified about having roaches so I called local service man to come out for a second opinion which he stated there was no roaches one of the lines was loose which he tightened and there was frozen ice in the bottom of the drawer and that's what was causing the freezer drawer from opening my out-of-pocket for the service was $375 not understanding why I paid for extended warranty and the guy that came to service didn't look at any of the things my mother pointed out to him
Customer service response - We apologize for the trouble you've faced, Sheila. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on October 23, 2024
Adrian C
Sears was the worst experience I’ve ever had. I been without a refrigerator for 3 months. Sears cancel our appointment nine times and never showed up to fix it. Sears is a fraud I would not ever hire them again.
Customer service response - We apologize for the trouble you've faced, Adrian. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on August 15, 2024
Sylvia C
This so call technician does not know what he is doing. He has been working addressing the same issues with my washing machine for about 2 months. The first time he came out he ordered parts for my washer. Two boxes came in he used the parts from one box and took the second box with him without opening it. He said it was fix. It continued to do the same issue. He came back l and then said that the washing machine was not draining properly because of how the drainage pipe was position. He left and I reposition the pipe and the washing machine continued to do the same thing, which is not spinning properly therefore water was not draining out. Even though I call again for serve and requested that another service tech come out the still sent me this idiot. This fourth time he claims well there is some mold on your wall and I told him what does mold have to do with the washing machine still not working properly. At the end of his inspection he stated that it was the Clutch and that he had ordered it. Soon after that I received a text from my warranty company stating that because of what this tech wrote on his findings report that they were not going to cover my upcoming repair service. So much for paying for warranty coverage.
Customer service response - Thank you for taking the time to bring this to our attention, Sylvia. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on March 10, 2024
George D
You stood me up for my appointment last Friday to fix my range oven. I have the part. I have an appointment for today, but I haven't heard anything. Are you coming? How do I get ahold of a live person to discuss this?
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on February 02, 2024
John A
Accused me of breaking stuff that was already broken, very unprofessional about it
