1 Central Mall Reviews
Showing most recent reviews from verified customers of Sears Home Services
Service
Very nice gentleman. Found problem right away and ordered part.
James H, Daingerfield, TX
Great work
Fast repair less than 30 minutes to fix and install the new parts.
Jeremy M, De Kalb, TX
Washer Repair
Daniel was great with an inviting personality. However, I was very concerned with the price of over $400 to replace the suspension springs! Robbery without a gun!!!!!!!
George E. Moore, Texarkana, TX
Frig Service
Darrell got right to work & completed his job timely. He wasn't friendly but he wasn't unfriendly either, just quiet.
William G, Texarkana, TX
Bad delayed booking times
He was fine. It just took way too long to get the service appointment. They canceled my first appointment without giving a reason and then booked it much later. Not happy about that.
David G, Texarkana, TX
Dryer repair
Tyler seemed to be very knowledgeable and thoroughly fixed our problem
Gary W, Texarkana, TX
Dissatisfied
I'm a little dissatisfied that these issues were not detected 8 months ago when I had all of my appliances serviced. I feel like it is all a money scam!
Shalunda Sasser, Queen City, TX
Washer
Trouble reaching the water level. Cycle does not get everything clean.
Robert R, New Boston, TX
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on August 03, 2023
Felt like I was a bother
When he called I am assuming to confirm appointment he stated "Hello you're having problems with your fridge and what's wrong?" I said "yes it is not cooling" he then said "okay I will head that way" sounds annoyed and just hung up when I said "thank you goodbye." Once here he took one look and left us without a diagnosis stating we are under warranty. I am now doing all the warranty calling which to find out I'm not under warranty so I waited 6 days for this appointment without a fridge for a rude technician to walk in my house and leave me with no more information than what I already had the day my fridge went out! Very unprofessional!
A business owner with technicians myself, Atlanta, TX
Customer service response - Hi, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members. If you would like us to look into your situation further, Please email us at [email protected] and will share your experience with our Service team.
Sears Home Services on August 22, 2023
Still doesn't work. Not making ice
The repairman said it would be making ice in 24 hours and it hasn't made any. It has been over 24 hours
Randy S, Texarkana, AR
Customer service response - We apologize for the difficulties your recent service has caused. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on August 15, 2023
