2185 W South Loop Reviews
Showing most recent reviews from verified customers of Sears Home Services
Crystal H
He was so knowledgeable and kind!! Thank you!!
Customer service response - Thank you for taking the time to leave such a positive review! We are delighted to hear that our technician was knowledgeable and kind during your appliance repair service. We appreciate your feedback!
Sears Home Services on January 24, 2024
Michael K
Chad E
jay L
The technician was very nice and worked well. He did leave the extra parts that he was going to take with him here, and I don't know how get in contact with to tell him. The wait for parts was long, but he got the job done when they showed.
Deborah S
Daniel found the issue, made arrangements to have a part replaced. Unfortunately, we have not heard from anyone since he came. No idea where and when the part will arrive. WE ARE IN DESPERATE NEED OF ANOTHER FREEZER FOR OUR PANTRY
Customer service response - Thank you for your feedback, Deborah. We apologize for the delay in communication; please contact us directly so we can assist you with the part replacement.
Sears Home Services on February 10, 2025
Ty N
Customer service response - Thank you for the 4-star rating! We're thrilled you had a good experience. If there's anything we can do to make it a 5-star one, feel free to reach out.
Sears Home Services on November 05, 2024
Cary N
Customer service response - Hi Cary, thanks for the 4-star review! We're always looking to improve, so if you have any feedback, please let us know. We appreciate your support!
Sears Home Services on September 08, 2024
Richard K
The information that I have my appointment is tomorrow between 6:00 and 7:00. That's good, they said it was for my dryer. That's bad. I gave him information for my washing machine. That's the serial number and everything that I gave them. I have been trying to tell somebody this, and this is the first opportunity that I've had to give my message out. See you all tomorrow
Customer service response - We apologize for the mix-up with your appointment details, Richard. Please contact us directly to ensure the correct appliance is serviced.
Sears Home Services on December 09, 2024
Debbie S
He was argumentative. He acted as if he was not going to repair it, that he would not have parts. If given the choice to use him specifically. I would not. He did however, miraculously produce an ice maker and installed it, but it was not a pleasant experience.
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on October 13, 2024
Lanette S
The technician was perfectly fine. It was Sears service that was horrible. I was a month without my dryer. Completely ridiculous. They rescheduled my appointment 2 x the day of the appointment. I had to reschedule online and could never get in touch with an actual person. It was so inconvenient.
Customer service response - We apologize for the trouble you've faced, Lanette. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on September 05, 2024
