4800 Texoma Pkwy Ste 800 Reviews
Showing most recent reviews from verified customers of Sears Home Services
Awesome service
Charles was very nice, professional and knowledgeable. He was quick to diagnose the issue. We appreciated his customer service.
Roger M, Celina, TX
Great
Very knowledgeable unfortunately my fridge cannot be saved for less then a new one
Ann S, Bonham, TX
Washer repair
Rate Jerry help as excellent. I could tell he was good at what he does.
Sherian Isenberg, Mead, OK
Washing machine repair
Tim was awesome. He repaired it as quickly as the parts came in. He was timely and informative.
Franckshayl U, Pottsboro, TX
Technician review
He is professional and kind! Would recommend him to others.
Scott W, Celina, TX
Great Job Done
He was very professional and represented your company well. He arrived on time, did what he needed to do, and explained things to me.
John G, Gordonville, TX
Great service
Jerry was very nice, helpful and professional. He kept us in the loop and showed when we expected him.
Justin R, Trenton, TX
Top notch service
Service on my washer was top notch from initial diagnosis to repair. It was done accurately and in a timely manner the first time.
Michael F, Denison, TX
Unnecessary Appointment
Technician did not change out any parts that previous technician said was malfunctioning. He only changed out a sensor staying that would resolve the tub on my washer from spinning aggressively like it was going to fly out the machine. He placed 4 towels in the machine and stated the issue was resolved. He made this resolution without placing a full load in the washer. Trip was useless. Additionally, I don't want to sound mean, but I was 'suspect' about if he would be able to handle the repairs. He's a much older man who almost fell when walking up my driveway.
Chrystal K, Celina, TX
Customer service response - Hi Chrystal, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members. If you would like us to look into your situation further, Please email us at [email protected] and will share your experience with our Service team.
Sears Home Services on August 05, 2023
You had 2 tech in 3 months and didn't fix it
You've been trying to fix my ice maker for 3 months with two technicians and still didn't accomplish anything
Richard P, Gainesville, TX
Customer service response - Richard, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on August 21, 2023
