622 Nw Loop 410 Reviews
Showing most recent reviews from verified customers of Sears Home Services
Was not satisified with the service.
Under the conditions of the plan that I purchased, electrical work is covered under my plan. The technician stated he could not repair my A/C system. When electrical work is covered. My condenser was not working as well.
Cynthia L, Converse, TX
Customer service response - Hi Cynthia, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members. If you would like us to look into your situation further, Please email us at [email protected] and will share your experience with our Service team.
Sears Home Services on August 22, 2023
Not worth buying the warranty
Came replaced part and left. Did not stay to diagnose if machine would even work. After waiting for a month he did a tearable job. Now have to wait another 2 weeks when this could have been taken care of the first time if it was diagnosed with the computer and not had to wait for mother board that was received refurbished.
Manuela R, San Antonio, TX
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on August 17, 2023
Horrible !!!
He didn't explain what I was signing I thought it was for the repair. He had me sign waivers that damage was already done before he got there. And then forged my signature on the complete of repair and estimate.
Katherine M, Kirby, TX
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on August 16, 2023
2 tries 2 fails
Both last year and today Sears came out to fix our AC and it worked…..briefly. 30 minutes later, nothing, it stopped working so we again have to wait another week for them to come fix what they didn't the first time.
Justin M, San Antonio, TX
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on August 03, 2023
Not working
He may have gotten the AC to stay on but it's still not working not cooling he is the second Tex from this company been without AC for 3 weeks now they want me to wait another week1/2 for someone else to come out!!!!!
Peggy D, San Antonio, TX
Customer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on August 03, 2023
