622 Nw Loop 410 Reviews
Showing most recent reviews from verified customers of Sears Home Services
Unprofessional
Unprofessional and did not do anything but wanted me to sign some waiver that I did not read ir able to provide In paper. Was in a rush.
Olga D, Floresville, TX
Customer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on August 17, 2024
No very knowledgeable very dry personality
My issue with my appliance wasn't resolved by this tech. He came out twice and still wasn't able to resolve the issue. First time he troubleshoot said he had to wait for three weeks back three weeks later was new parts and still couldn't verify. What was the issue the service with the technician?
Jose R, San Antonio, TX
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on August 16, 2024
Techician came to repair my washer.
This man did not properly fix my washer correctly. Actually he made it worse, I called to let him know he didn't fix it & left several messages & he never returned my calls . I spoke to another technician (Bryan ) he was so ugly & hateful . Would NOT give me the mangers name & phone number . I will Never use Sears repair ever again . They are dishonest & want to charge me lots of money to fix a problem they never fixed to began with . I hate the way I was treated as a customer. I will tell whom ever I know ( word of month) they are fraudulent & misleading . I'm a very dissatisfied customer. They just took my money & are not an honest repair company . These people are probably contractors and just care about putting money in their pockets. They are the worse people I ever dealt with . The reason I went with them is because Sears is supposed to be a reputable company , but it's NOT .
Yolanda S, San Antonio, TX
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on August 05, 2024
Diagnosed problem only
Disappointed in service. From what symptoms were we were pretty sure we had a clogged drainage pipe. Technician confirmed that, but only suggested to find a plumber. And his words were, good luck with that, because most plumbers won't unclog HVAC units. He did ask us where the drain pipe existed our home.
Ruby S, Floresville, TX
Customer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on June 11, 2024
Very disappointed
My washer is not draining the water. Robert didn't do anything except look at it and concluded it is a bad pump. He said they would order parts and he would be back Monday or Tuesday to repair. I also received an email saying my repair is not covered because it is not wear and tear. I'm very upset and will consider looking for another home warranty.
Delfina M, San Antonio, TX
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on March 01, 2024
Water still is leaking
Hi Robert, You told me water no longer will be leaking. But still water is leaking.
Farhad Moshiri, San Antonio, TX
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on December 16, 2023
Service on my washer 10/19
This man was extremely rude. I heard him banging my washer I went to ask him if everything was ok his response was "You need to give me my space". I just walked away. He also broke a hose on my washer did not replace it. I did call to report it was broke and no response was been received. I am very disappointed with this situation.
Maryann F, Floresville, TX
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on October 19, 2023
Poor
Technician never showed up for appointment. I took time off from work to be home for appointment. This really sucks that I loss a day of wages for this appointment in which the Technician didn't show up.
Agustin G, Elmendorf, TX
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on October 12, 2023
Did more harm than good
This was the third service call for the same issue. My freezer has not been cooling correctly. When the tech came out today, he told me we have a Freon leak. Once he left the freezer stopped working at all and now the refrigerator is not cooling either. I am worse off after the service call than before. In addition, I already spent a large chunk of money on a replacement part that the tech today informed me had nothing to do with my issue.
John W, San Antonio, TX
Customer service response - Dear John thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on September 26, 2023
Technician
The technician was rude and pushy. He did not say goodbye, he did not smile or present himself well. He insulted the washing machine by saying how old she was and how they don't make them anymore. He made mistakes while putting the bank card into the system. He wasn't polite, he didn't have manners, and he didn't listen to anything being said.
Hameeda V, San Antonio, TX
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on September 01, 2023
