622 NW Loop 410 Reviews
Showing most recent reviews from verified customers of Sears Home Services
Donald S
The service tec was great. Your policy of sending parts directly to the home sucks. We got 3 damaged parts whic h resulted in 3 unnecessary service calls to our house and 3 weeks delay in repair. Your AI attendant leaves alot to be desired. I will not be using your services again and will spread the word. Don Scott And I used to love Sears..
Yolanda E
Jose was friendly, curteous and a delight to speak with. When he arrived, he was confident that HE would make our 10 days of living in an 88 degrees house and make it cooler in a gip. And it happen! I jumped for joy and he joined me in the celebration. We loved HIS Spirit!
Customer service response - Thank you for your 5-star review, Yolanda! We're happy to hear Jose was friendly, courteous, and successfully made your home cooler, joining in the celebration with you.
Sears Home Services on June 02, 2025
Mario J
We couldn't be happier with the service we received! The dryer repair technician was professional, prompt, and clearly knew what he was doing. He quickly diagnosed the problem, explained it in simple terms, and had the dryer working again in no time. Not only did he fix the issue, but he also gave us helpful tips on how to keep the machine running smoothly. It's rare to find someone this reliable and courteous. Highly recommended!!
Customer service response - Thank you for your 5-star review, Mario! We're happy to hear our technician was professional, prompt, and provided helpful tips while efficiently repairing your dryer.
Sears Home Services on June 01, 2025
L. E
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on June 01, 2025
Juan C
Very knowledgeable service tech.
Customer service response - Thank you for your 5-star review, Juan! We're happy to hear our service tech was knowledgeable.
Sears Home Services on June 01, 2025
Ray G
Jose was extremely informative regarding the service he provided regarding our air conditioner. He explained in detail what steps he accomplished regarding our air conditioner. Jose is a professional and patient person. We are more than please on the service Jose provided.
Customer service response - Thank you for your 5-star review, Ray! We're happy to hear Jose was informative, professional, and patient while servicing your air conditioner.
Sears Home Services on May 29, 2025
Linda C
My technical was able to explained any questions and concerns I had. Very professional and friendly as well.
Customer service response - Thank you for your 5-star review, Linda! We're happy to hear our technician was professional, friendly, and able to address all your questions and concerns.
Sears Home Services on May 29, 2025
Eloy R
The a/c company subcontracted by Sears was great. Came in installed the entire unit in less than 3 hrs.
Customer service response - Thank you for your 5-star review, Eloy! We're happy to hear the subcontracted A/C company provided efficient service and installed your unit quickly.
Sears Home Services on May 28, 2025
Pamela W
The Service Provider, Mr. Jonathan, was very knowledgeable about the equipment, provided helpful tips on maintenance, and was very polite.
Customer service response - Thank you for your 5-star review, Pamela! We're happy to hear Mr. Jonathan was knowledgeable, provided helpful maintenance tips, and was polite.
Sears Home Services on May 27, 2025
David D
Today’s service technician was Fast, thorough, respectful, professional and knowledgeable. Definitely a positive experience. Thank you. I was disappointed with the company because of the no show on 5/22/25 and the fact that I did not get a courtesy call informing me the technician would not be showing up as agreed after I had cancelled other engagements. Again, today’s technician was outstanding making it a positive experience.
Customer service response - Thank you for your 5-star review, David! We're happy to hear today's technician provided a fast and professional service. We apologize for the previous inconvenience and appreciate your understanding.
Sears Home Services on May 26, 2025
