3510 McCann Rd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Catherine C
Customer service response - A big thank you, Catherine, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on July 12, 2024
Keith J
Shawn, with Sears Home Repair came in response to my stepdad's request under our Choice Home Warranty for a dryer that was no longer drying. Shawn took all of 20 minutes to diagnose the problem, remove the burned out part, install the new one thanked us and was out the door. Waited 2 hours, fired up the dryer and it works and functions like new. Thanks Sears Appliance Home Repair and Thanks to Shawn for a great job and a very friendly disposition. Take care and keep up the 5 Star Service, you never know who may be watching you.
Customer service response - We're thrilled to hear about your positive experience with Shawn and the quick resolution to your dryer issue. Thank you for taking the time to recognize our service and Shawn's outstanding professionalism.
Sears Home Services on July 04, 2024
Lula J
Quinten was my service tech. He diagnosed the issue with my fridge, ordered the parts, and installed them. Very professional and friendly. Job well done. Thank you.
Customer service response - We're thrilled to hear about your positive experience with Quinten and are glad he could get your fridge up and running smoothly. Thank you for taking the time to share your feedback!
Sears Home Services on July 02, 2024
Janet M
Tech was Michelle Alderman 705186. Did a wonderful job. Very neat and clean. Answered all questions. Very knowledgeable. Arrived on time. Part had not been delivered, went on line to find out where part was. Found out was in part review. She instructed me that I would here back within 2 weeks.
Customer service response - Thank you for your positive feedback about Michelle Alderman's service and professionalism. We're thrilled to hear she met your expectations!
Sears Home Services on June 30, 2024
Katherine C
Customer service response - We're over the moon that you had a 5-star experience! Thank you for taking the time to share your positive rating for Sears Appliance Repair. Your satisfaction is our top priority, and we're here whenever you need us.
Sears Home Services on June 27, 2024
Virginia L
Very polite and friendly, was able to explain to me what the problem was
Customer service response - Thank you for your kind words. We're glad we could effectively communicate the issue and help you out.
Sears Home Services on June 26, 2024
Dianne G
Quinton was knowledgeable and helpful and saw the problem right away and fixed it. However, getting in touch with a human at sears appliance repair is almost impossible and very frustrating. Quinton though was great!
Customer service response - We apologize for the difficulties in reaching us and are working to improve this aspect. Thank our team for recognizing Quinton's excellent service!
Sears Home Services on June 26, 2024
Louis K
There service was great
Customer service response - Thank you for the positive feedback! We're thrilled to hear you had a great experience with our service.
Sears Home Services on June 24, 2024
Jeffrey K
Customer service response - A big thank you, Jeffrey, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on June 23, 2024
Kay R
Shawn was very prompt and was neatly dressed. Very polite and went to work immediately. He checked my dryer and found nothing wrong but told me what to do. He also checked my washer for leaks because of a stain on the floor. He found the bottom of the washer dry. I appreciate him doing the extra check.
Customer service response - Thank you for acknowledging Shawn's promptness, professionalism, and thorough inspection. We’re glad he could address your concerns and provide helpful advice.
Sears Home Services on June 21, 2024
