900 North Austin Ave #123 Reviews
Showing most recent reviews from verified customers of Sears Home Services
lexi H
Ben G
Robert did an excellent job
Lillian S
Maria S
Kelly O
Lauren L
The repairman was professional, friendly, and efficient.
Joe P
I was worried as appliance repair can be a headache. Rich was my tech and he was a joy the second he walked through the door. He quickly diagnosed the compressor was bad. He had one with him to replace and he informed me we just squeaked in under warranty. He was clean and methodical in his work and we had a nice chat while he did the repair. And, the bill was $0. Just a great experience all around. I know I was lucky here but even when I have to pay for repairs, I will be using Sears Georgetown and asking for Rich when I do!
Customer service response - Thank you for taking the time to share your positive experience with Sears Appliance Repair. We apologize for any concerns or apprehension you had initially, but we are glad to hear that Rich was able to provide exceptional service and resolve the issue with your appliance. We appreciate your feedback and look forward to assisting you again in the future.
Sears Home Services on February 07, 2024
Vicente V
Thomas W. did a very good job. Great technical worker.
Customer service response - Thank you for taking the time to leave a review. We appreciate your positive feedback on Thomas W.'s excellent technical skills.
Sears Home Services on January 16, 2024
Cynthia V
Difficult to talk to anyone to verify that your are supposed to receive a package when they don't ever tell you to expect one. Or to tell them that the package and part were damaged in route to your home. This delayed the repair an extra month and a half!
Donny S
I gave the tech the model number of the appliance before he got here so he could do some research. When he arrived, he couldn’t find the wiring diagram on his app and then said there was nothing he could do. And then told me I owed the diagnostic fee. I will NEVER use or recommend Sears services to anyone.
Customer service response - We apologize for the trouble you've faced, Donny. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on March 09, 2025
