512 S Adams St Reviews
Showing most recent reviews from verified customers of Sears Home Services
Margo Crowder
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on October 31, 2024
Diana Johns
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on October 31, 2024
Jim mills
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on October 31, 2024
Alicia Smith
Super professional, thorough and pleasant - would definitely recommend Gilbert!
Customer service response - Thank you for your positive feedback! We're delighted to hear that Gilbert provided professional and thorough service.
Sears Home Services on October 29, 2024
Raquel De La Rosa
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on October 27, 2024
Mo Saiidi
There are two separate comments I like to provide. 1. Juan technician was absolutely fantastic. He knows his craft. He fixed our problem and through it with a friendly smiling attitude. He is a Gem. Your previous tech Jorge was not skilled and let us to waste $ for replacing a part that was not the problem. 2. Your customer service site is outrageous. One has to go through Merida of options and after some frustration repeating the same set of answers, get to someone overseas who are like a bunch of robots. I’ll give that service a big F. If you want customer friendly service, you need to make it easy to make appointment etc. I was very very frustrated and never seek your service if I have other options.
Customer service response - Thank you for your feedback on Juan's fantastic service and for sharing your concerns about our customer service process. We apologize for the frustration you experienced and appreciate your input as we work to improve our service.
Sears Home Services on October 10, 2024
Hugh Ruggles
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on October 06, 2024
mary saiidi
Knowledgeable, courteous and caring. Juan is a knowledgeable and intelligent person. We are truly grateful for his time and dedication to fixing the freezer issue.
Customer service response - Thank you for your positive feedback! We're delighted to hear that our service was knowledgeable, courteous, and caring.
Sears Home Services on October 01, 2024
Debbie Odum
We want to thank Juan, once again, for the absolutely wonderful service he provided us today on our refrigerator repair. He took the time and the persistence to locate the real problem after initially finding a potential source of a plugged drain. The initial find was not the actual problem and Juan investigated further after considerable time and effort and found a much more serious problem. He corrected it, got everything operational again and cleaned up afterward. My husband and I were impressed with his professionalism, his care and his friendliness. Thank you, Juan!
Customer service response - Thank you for sharing your detailed experience with Juan's service! We're delighted to hear about his professionalism and dedication in resolving your refrigerator issue.
Sears Home Services on September 23, 2024
S. B. Peterson
Very nice and professional man and explained thing in good detail.
Customer service response - Thank you for your positive feedback! We're glad to hear our technician was professional and provided clear explanations.
Sears Home Services on September 10, 2024
