817 West Loop Reviews
Showing most recent reviews from verified customers of Sears Home Services
Debra C
Hermann was very friendly, informative and professional. He made recommendations and was very efficient. Excellent service. We will definitely use again.
Customer service response - Thank you for your wonderful feedback, Debra! We're delighted to hear that Hermann provided friendly, informative, and professional service.
Sears Home Services on November 10, 2024
Maurina A
was very kind gentleman an explained everything he was doing step by step y'all need more people like him on y'all's company i was verry satisfied with the service was on time when he called to let me know he was on his way thank Mr.Mark.C
Customer service response - Thank you for your wonderful feedback, Maurina! We're delighted to hear that Mr. Mark provided excellent service and clear communication.
Sears Home Services on October 22, 2024
Connie K
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on September 26, 2024
Medina's P
took the time to put the rubber gasket correctly on the washer. The tech that came out before did not but it on correctly.
Customer service response - Thank you for your feedback! We're glad to hear that the issue with the rubber gasket was resolved properly this time.
Sears Home Services on September 15, 2024
Richard B
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on September 15, 2024
Jennifer K
The repair man was awsome great attitude and machine was fixed promptly. The other side of things i.e scheduling, and having no tech show up when I waited all day because my appointment was never inputed and then rescheduling blah blah blah. I waited almost 4 weeks for a 15 min repair. Never again will I buy something that needs service by sears or from Lowe's.
Customer service response - We apologize for the scheduling issues you experienced, Jennifer, and appreciate your patience. Thank you for acknowledging the repairman's great attitude and prompt service.
Sears Home Services on August 18, 2024
Shirley K
The repairman was very good but Sears was terrible about the scheduling. Kept canceling my appointment had to wait about 2 week which is sorry service.
Customer service response - We appreciate your feedback and apologize for the frustration caused by the scheduling issues. Thank you for recognizing the quality of our repairman’s work.
Sears Home Services on July 19, 2024
Ed W
He was great. Very informative. He did a great job in a professional manner.
Customer service response - Thank you for your kind words! We're thrilled to hear you were satisfied with the service provided.
Sears Home Services on July 15, 2024
Stacy P
On time and friendly!! Fixed my issue!!!
Customer service response - Thank you for your review! We're glad to hear our team was able to assist you on time and with a smile.
Sears Home Services on July 11, 2024
Martin M
Customer service response - Thank you so much for the fantastic 5-star rating, Martin! We're genuinely delighted to hear that your Sears Appliance Repair experience brought a smile to your face. Should you need any more assistance or have questions down the road, we're here for you!
Sears Home Services on July 02, 2024
