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  5. Sears Appliance Repair
  6. 1200 Southland Mall
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1200 Southland Mall Reviews

Showing most recent reviews from verified customers of Sears Home Services

Average Rating: 4.4/5 (34 reviews)
Technician not knowledgeable
August 28, 2023
Overall rating

Scheduled review of existing LG Linear Compressor failure problem. Same repair done previously twice with the assurance of lifetime warranty on compressor repair with payment of labor cost only due to this compressor failure being a recall and part of a class action lawsuit. This tech could not verify previous repairs with Sears Home Services and would not reach out to supervisor to document the labor only policy I was given on the last two replacements of the compressor. His quote for repair was excessive and the same cost as a new refrigerator with the same features so I had to deny the repair and buy a new refrigerator.

Sprintmom, Marion, AR

Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.

Sears Home Services on August 28, 2023

Service not complete!!!!
August 14, 2023
Overall rating

AC temp inside is showing 76 degrees at 9:45pm and now th upstairs AC is not working. Tech replaced 2 capacitors on downstairs unit but it's still not cooling and the upstairs AC is blowing only hot air when it was working fine before the tech worked on the downstairs unit. Need to come back to fix immediately. Left a voicemail for the tech to address problems but have not heard back.

Shareese G, Nesbit, MS

Customer service response - Shareese, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.

Sears Home Services on August 15, 2023

Not professional
August 01, 2023
Overall rating

Do not have good customer service. Scales did not call before he came.

Rubin Campbell sr, Memphis, TN

Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.

Sears Home Services on August 02, 2023

Honestly
July 27, 2023
Overall rating

I'm rating him low because I didn't feel comfortable about him wanting to return a part that I didn't need, which he ordered. Then, instead of allowing me to return my own parts, he took it and stated that he would return it. . He was holding it in his hand as if it had no rights to it. I have not received any messages saying that it was returned or not. I have no check and balances to review if he returned it or not. I know service people take parts and materials you buy and use them to do side jobs and make money off the materials a client paid for. I didn't feel comfortable about it and has been calling the company but only get an automated response, no person to take my call. I even went to a store location to report this but it didn't exist. I'm disappointed 😢

Sharon W, Southaven, MS

Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.

Sears Home Services on July 27, 2023

Average Rating: 4.4/5 (34 reviews)

Showing 31 - 34 reviews

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