3400 Empire Mall Reviews
Showing most recent reviews from verified customers of Sears Home Services
Great service
Roger was courteous and professional. Took his shoes off and cleaned the area after work was done. Explained what was wrong and replaced the part right away. Definitely would welcome him back if i needed anything in the future
Kimberly K, Hartford, SD
Very good work and so polite
Really appreciate Roger not only for great service but polite manner
Scott V, Sioux Falls, SD
home service
IT TOOK TO LONG TO GET THE DISHWASHER REPAIRED TIME FOR REPAIR WAS HARD
Tim H, Chester, SD
Good guy
Nice guy! Does great work! Thanks again for all your Good work
John S, Harrisburg, SD
Not sure what should go here
Very friendly. Only issue, he did not pick up after himself. Left towels on floor.
Mary S, Canby, MN
home service
I don't understand the problem Roger said it was bied up of dishwashing soap. I have never used anything but cascade packets. scheding was way off.
Tim H, Chester, SD
Very nice service but overall experience was a waste of time
My microwave broke almost 2 months ago and I had my first service appointment mid July. There was an issue with a shipped part and I couldn't speak with anybody in customer service (called 3 different numbers and did 2 online chats). All necessary parts weren't ordered first time around. Had a total of 4 house visits, and during the 4th one (8/2/23) I was told the microwave needed more parts. Asked for a refund of parts and cancellation of service so I could just buy a new microwave. Initial refund amount was incorrect so I pulled up the receipt on my phone and had to ask several times to be refunded the correct amount.
Rob A., Sioux Falls, SD
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on August 03, 2023
