1200 Coastal Grand Circle Reviews
Showing most recent reviews from verified customers of Sears Home Services
Shirley Graham
Tom always do a excellent job
Customer service response - Thank you for your 5-star review, Shirley! We're happy to hear that Tom always does an excellent job.
Sears Home Services on March 26, 2025
Dee Beck
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on March 26, 2025
Wanda Marvell
Very friendly and informing
Customer service response - Thank you for your 5-star review, Wanda! We're happy to hear that our technician was friendly and informative.
Sears Home Services on March 25, 2025
B M Reed
The service repairman was knowledgeable, efficient, on time, and well prepared for the reported repair.
Customer service response - Thank you for your 5-star review! We're happy to hear that our service repairman was knowledgeable, efficient, and well-prepared.
Sears Home Services on March 25, 2025
Matt Intrieri
Fantastic experience., great service, thanks amen, highly recommended.
Customer service response - Thank you for your 5-star review, Matt! We're happy to hear you had a fantastic experience and highly recommend our service.
Sears Home Services on March 24, 2025
Bob Palcic
Very personable and did great job
Customer service response - Thank you for your 5-star review, Bob! We're happy to hear that our technician was personable and did a great job.
Sears Home Services on March 23, 2025
Sally Bedenbaugh
Ben was a great communicator. He arrived on time and gave us many options. Very professional. Found all our issues quickly.
Customer service response - Thank you for your 5-star review, Sally! We're happy to hear that Ben was a great communicator, professional, and quickly found all your issues.
Sears Home Services on March 19, 2025
ted erdelyi
The technician was polite, professional and knew his job. He came later than he was supposed to but he kept me updated throughout the day and did arrive and fix the washer. That said the tech was great but the review below for the customer service still stands, they need to do a lot of work before convincing me otherwise. I was not happy, having been in the service repair business for 40 years, the way they run their service dept is not the way to keep customers. It’s nearly impossible to speak with a real person unless you schedule a new repair for a different appliance. I can’t even rate the service because all the negatives that accumulated over 3 months waiting for them to come out can’t be erased from one visit and even that one they couldn’t make it when they said they would. Yea they eventually did the repair but at what cost? I’ll never call them again and I’m probably going to cancel the service. I’m not a happy customer. Ben came and did the job that shoulda been done at the very least 2 week’s ago when a replacement part showed up. The time I took off to be there when they said they’d come, the trips to the laundromat and the countless loads we took home to wash can’t be compensated for. I’d like to to close with if you can’t do the job tell me, don’t tie me up for weeks with false promises and empty guarantees, be transparent and help me get the appliance repaired. Signed an extremely unhappy customer
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on March 18, 2025
Jill Jackson
Ben was very knowledgeable and super nice. I appreciate that he fixed my washer without incident!!
Customer service response - Thank you for your 5-star review, Jill! We're happy to hear that Ben was knowledgeable and nice, and that he fixed your washer without incident.
Sears Home Services on March 16, 2025
David Kossove
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on March 13, 2025
