2011 Hoffmeyer Rd Reviews
Showing most recent reviews from verified customers of Sears Home Services
DAVID IS EXPERIENCED WITH ELECTRONIC ISSUES
While other Sears Technicians attempted multiple times and were unable to fix an electrical/computer board issue I had with my Kenmore Elite Dishwasher, and other techs simply kept cancelling appointments on me instead of asking for help, David was extremely knowledgeable about the electrical workings and had the proper tools to fix the issue in about 30 minutes. While DAVID gets 5 STARS. Sears home warranty gets 0 STARS. Your team lacks communication between departments and their knowledge on the processes for handling escalated issues is severely lacking causing headaches and frustration for customers. You also need to provide other phone o ptions for speaking with a real person. I had to get a different number from a tech to find someone to speak with live. It should have never taken 4 MONTHS to get my dishwasher fixed. SEARS HOME WARRANTY should do a better job at 1) educating it's technicians about how to fix the types of jobs they are assigned to, 2) providing them with the proper tools to do all of those jobs EFFICIENTLY and 3) train your support staff, customer service staff and technicians on how to handle jobs that a tech can't find a solution to. I was asked at my first visit if I would like to purchase home warranty services on my other appliances and I'm very glad I said NO!
Kelli M, Timmonsville, SC
Profesional Friendly And Knowledgeable
Was On Time Called And Gave An ETA A Few Hours Before Arriving. Went Stright To Work And Within A Few Minutes. The Problem Was Fixed He Double Checked Everything Too Make Sure Everything Operated Perfectly!! Highly Recommend SEARS HOME PROTECTION They Are Truly Second To None!
Teresa S, Timmonsville, SC
5
Very polite and knowledgeable . Just didn't give good review lol . Washer wasn't worth putting that much money into it
Maxine J, Hartsville, SC
Great Service
Kim was polite and quickly diagnosed the issue with my dryer. Will use this service again.
David S, Florence, SC
Stubborn Samsung Dryer
Some frustration along the way but it was nothing to do with Harvey. Mostly with communications. It needed a callback but is now running like new.
Ronald G, Florence, SC
Carlos
Carlos was professional and quick. Thank you for the service, Carlos!
Shauna N, Jefferson, SC
Sears home service technician
The technician was very professional and courteous. Had knowledge of the microwave and didn't hesitate to proceed with getting it diagnosed. Very prompt!!
Betty M, Florence, SC
Appliance repair
We've decided not to go with the repairs, however, Jimmy was a pure gentleman
Frankie C, Mullins, SC
Professional and very kind.
He immediately introduced himself and ask me what was the problem. I lead him to the refrigerator and explained the problem. From there on he explained the total situation. Thanks for sending a kind representative.
Williem M, Bishopville, SC
Annual maintenance for heating system.
The technician, he call upon arrival, and greeted us kindly. He appeared to know his work, he let us know when he was leaving and asked if there was any questions. His service was awesome.
Marie G, Marion, SC
