2068 Sam Rittenberg Blvd Reviews

Extremely expensive. Exactly same service in 1 year went up from 270 to 370 dollars. No parts. Only 30 minutes of labour. Last one.

Scheduled my fridge repair from 8am-12pm today. No one called and no one came. I called the customer service line and was told my complaint was escalated and a dispatcher would call me right after. 2 hours later nothing. I called again and the service agent told me no escalation work was done earlier and he would request it correctly this time. I asked to speak to a supervisor and was told no, they don’t work this shift. Terrible service for completing their repair appointments. I paid $775 for a $350 part and no one showed up.

The repairman did not fix my problem

Technician wasn’t available until very end of day so rescheduled. Technician never showed despite multiple text confirmations and then Sears canceled the appointment at 5:15pm by sending me a text message. I called and the person on the other end of the line was clearly at a call center overseas and insisted I didn’t have an appointment that day. No wonder they’re going out of business.

We scheduled a repair request for today, Saturday the 25th, Thanksgiving weekend, over a week ago. We kept getting messages via email and text messages confirming that the repair person would be here on Saturday between 8 and 5 PM. We kept having to press one to confirm. We canceled our Thanksgiving trip with our family in order to be here on Saturday to fix the washing machine. While waiting on Saturday, not knowing what time they were coming because it’s between eight and five, we received a text around 10 AM that our appointment has been rescheduled until the 30th. That is ridiculous. We wasted our entire vacation thinking that we were going to get our washing machine fixed. Do not trust customer service from Sears appliance repairs. We have canceled the service because we don’t want to wait another week and a risk taking off work waiting for service just to receive a text message on the same day that service has been canceled and rescheduled.

Tec refused to work on my unit. He said he doesn't work on a unit that has been worked on before. So now I have no heat and it's 20 degrees outside and 39 degrees inside.