Ave F D Roosevelt Reviews
Showing most recent reviews from verified customers of Sears Home Services
Technician
Employee was courteous. He explained why the appliance was working correctly and how it should be. By
Fernando M, San Juan, PR
Owner A. Dajer
Moises is a very nice person and technician. He fixed the sweating"inside the refrigerator.Problem, I discover that in the refrigerator side liquids are freezing. I will have to call Sears again. Moises is a very good person and he even went to get a rubber at your warehouse and replaced the new one in the refrigerator door. Willing person, excellent manners and behavior. Deserves some praising. A good human person. A. Dajer
Antonio D, San Juan, PR
Waist my time
We are waiting for service from 8 am until 6:20 pm, lost my time and my day of job . It's not fair, you need coordinate this better. Bad service
Felix D, San Juan, PR
Too expensive
Too expensive!!!!!!!!!!!!!!!!!$$$$$ 2 minutes. No parts $150.00. I told the technician exactly what was the problem, but for medical reasons, can not move the dryer. So, just for moving the dryer and readjusting the belt and 2 minutes of work, they charged that insanity. Will never use them again, unless under warranty. Abusive!!!!
Distinguished client, San Juan, PR
To much visits: a total of seven visits!
The ice maker is working today. But it was at 7th visit, normally should be two visits: one for diagnosis and the second for installation of new parts. The process last from January 9 (first call for service) to February 9; a whole month. Was a waste of time and money for Sears and for ME.
Miriam A, San Juan, PR
excelent
very profesional and great servive it my pleasure to have a great technitian
Issel M, Carolina, PR
Customer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on November 18, 2024
Fridge evaluation
After he left , ice maker dispenser is not working. I tried to reach him and is not answering the phone
Ruth Rivera, San Juan, PR
Customer service response - Dear, We appreciate you taking the time to give Sears a rating for your most recent experience. We regret if your experience with our services did not meet your expectations. We value every comment from our members and will let our service team know about your experience.
Sears Home Services on September 11, 2024
Unsatisfied Technician Service
The refrigerator is not cooling well (the freezer is ok) The technician arrived and all he did was to clean with a portable vacuum cleaner the rear grill. Then he assumed that the power surge protector and the electrical outlet were bad and needed to be replaced. No system diagnostic or operational checkup. He made me change the power surge protector and the outlet and the refrigerator still not working. He set the temperature of the refrigerator at 34F as the normal setting. The technician showed no basic or common sense of refrigeration
Orlando C, San Juan, PR
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on November 10, 2023
The regrigerator door do not work yet
The regrigerator door do not work yet
Michelle R, San Juan, PR
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on September 04, 2023
