1259 Whitehall Mall Reviews
Showing most recent reviews from verified customers of Sears Home Services
Microwave repair
Great! E excellent awesome very satisfied on time super polite
Sean S, Bath, PA
Samsung service
I bought this fridge 4 years ago. I never hooked up the water because there was no hookup. I recently hooked up a water source and it leaked all over my garage. The first tech diagnosed the problem and Wayne hooked up the part. The leak is gone, now I need to see if the ice maker works.
Steve S, Coopersburg, PA
Refrigerator issue
Wayne is extremely professional, friendly and courteous and explains issue in detail. We greatly appreciate his help.
Carolyn L, Whitehall, PA
Ice maker
Richard took care of an annoying issue with our Kenmore Refrigerator ice maker. He was courteous, knowledgeable and prompt. 10+ stars!
Bob O, Macungie, PA
Always excellent service!
I have always been completely satisfied with their service
Bronne B, Bethlehem, PA
fridge repair plus
Richard arrived on time and performed the repair in a professional manner. Knowledgeable, efficient and thorough. he went beyond the call to help me with getting information about another appliance repair call the was stalled due to parts. He did what the customer service call center could not, make a customer satisfied. The Navy has a term that applies here, BZ, Job well done.
Ann K, Bath, PA
Excellent
Hottest day of the year and Nicholas fixed our HVAC unit. Had to run for parts and work extra, but fixed and working. Professional. Polite. Neat and tidy
James F, Trexlertown, PA
4th time a charm
Service person was a little late but he called to tell us he was running behind. He replaced the entire guts of the refrigerator and did not leave until everything was running smoothly.
Emiliano F, Bethlem, PA
Great technician, lousy communication.
The technician was great. However, I would rate the rest of the experience no stars. Getting a text at 2:00 in the morning with a confusing message about rescheduling an already rescheduled appointment was followed by the inability to reach a human for an explanation. I had to try to schedule a new appointment in order to speak to an actual person, but my phone number linked me to the one already scheduled. I had to use someone else's phone to reach a person, who was of no help. Your customer service outside the technician (including the one who originally came out) was abysmal. I do not intend to ever use your service again.
Terry R, Wescosville, PA
Very helpful
Seemed knowledgeable but we were unable to reproduce noise while he was onsite. So he was thorough yet unable to resolve the issue at this time. Very pleasant.
Terence R, Hellertown, PA
