200 Park City Center Reviews
Showing most recent reviews from verified customers of Sears Home Services
Emily Schnee
He was great. Just wish not long window for service time.
Customer service response - Thank you for your feedback, Emily! We're glad to hear you had a positive experience with our technician and appreciate your input on the service window.
Sears Home Services on December 09, 2024
Sara Riehl
The tech came and handled everything great and resolved the issue. My complaint is about scheduling. They only give a Full a day 8-5, and not 4 hour window for scheduling. This doesn’t work well for my work schedule. If my home Warrantee wasn’t picking the vendor who works on my appliances, I would for to a different service company for the reason stated above.
Falecia Henry
There are TOO many hoops I had to jump through before getting a technician scheduled! (Vincent was great - professional and knowledgeable!) To go through "Findmynumber" website or whatever is called was crazy! The company listed to service my area was in Philadelphia and they told me, they do not service my area, which made since being that I live two hours away! However, I didn't find out they didn't service my area until I called them to check on the status of their arrival because it was late in the afternoon - 3pm! SMH! THIS SHOULD BE A SHOULD BE SEAMLESS PROCESS! PLEASE make the necessary changes asap!
Christi Minnich
Repair to stop door leak- got new gasket, installed and now water pours out the door
Customer service response - We apologize for the trouble you've faced, Christi. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on March 30, 2025
Andres Hernandez
If I can give 0 I give it, is the 3rd time this technician don't show up, he came at the first time and he say he didn't see before a washer machine like I have, I think it's too much technology for his knowledge, or I'm guessing because I'm in a home warranty he is not getting the say pay as a regular customer, I'm very disappointed his name is JAMES, I would call again to Sears home warranty and I would say the same thing as I mentioned. Is waisting my time the Sears department is ok but this technician continues not showing up 😤😡😡
Customer service response - We apologize for the trouble you've faced, Andres. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on March 30, 2025
Miguel Lopez
Bad experience. Dryer is continuing with the same issues
Customer service response - We apologize for the trouble you've faced, Miguel. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on December 29, 2024
Deb Ressler
May 14 I had a tech order my part for my washer...It was A n E Repair ...they kp rescheduling me...I wrote the check out to Sears.Are you or are you not affiliated with this service..HELP!..totally frustrated!..I need my washer
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on June 27, 2024
Jeff fuller
Never showed up for the appointment. When rescheduling they said i would be a priority the nexy day and once again nothing. Totally unreliable with offshore staff handling appointments
Customer service response - Thank you, Jeff, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our Sears Appliance Repair service. If you would please message us with the name, address, and phone number associated with the service order to https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on March 06, 2024
Homestead Transport, LLC
Scheduled Apt for today - confirmed - 8am to 5pm arrival window. I stayed home all day waiting and no one showed up or called. Tried calling and got an ai automated phone system that couldn’t help. Very unprofessional. Frustrating.
Customer service response - Thank you, Homestead, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our Sears Appliance Repair service. If you would please message us with the name, address, and phone number associated with the service order to https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on March 06, 2024
Rebecca WL
The technician was nice and said he fixed the problem. However the issue was not fixed.
Customer service response - Thank you, Rebecca, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our Sears Appliance Repair service. If you would please message us with the name, address, and phone number associated with the service order to https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on February 07, 2024
