2873 W 26th St Reviews
Showing most recent reviews from verified customers of Sears Home Services
David O
Paul was on time and quickly swapped out the control panel on our oven.
Customer service response - Thank you for your review, David! We're pleased to hear that Paul was punctual and efficiently replaced your oven's control panel.
Sears Home Services on October 27, 2024
Linda L
Paul, the serviceman, did a great job! However, Sears has been very frustrating: canceling appointments for no reason; not getting parts and not letting me know; parts department was supposed to get back to me in 48 hours, but no contact! And then I'm forced to be on the phone and on chat for long periods of time fixing what Sears has done or not done. :(
Customer service response - Thank you for your feedback and for acknowledging Paul's great job. We apologize for the frustration caused by the scheduling and communication issues, and we appreciate your patience as we work to improve our service.
Sears Home Services on September 25, 2024
Thomas C
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on September 23, 2024
Daniel K
Customer service response - Thank you for the amazing 5-star review ! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on September 21, 2024
Deanna N
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on September 07, 2024
philip C
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on September 05, 2024
Bud Z
Very pleased with Eric. Great job
Customer service response - Thank you for sharing your positive experience with Eric. We're thrilled to hear you were pleased with his great job!
Sears Home Services on September 02, 2024
Niken C
I needed to replace the door handle on my new GE microwave. GE coordinated with Sears Appliance Repair for the installation. I received a confirmation text, a call from Paul (the technician), and another text when he was on his way. Paul was courteous and fixed my microwave effortlessly. Thank you for the excellent service!
Customer service response - Thank you for sharing your positive experience with Paul and our installation service. We're delighted to have provided you with excellent service!
Sears Home Services on August 04, 2024
DaveCathy S
5 stars for the actual repairmen Paul and Ben. They were great and did a fantastic job. However they are at the mercy of Sears customer service, which is horrendous!! I was without a washer for 2 months due to bad replacement parts, wrong parts being sent, and delays and their only solution was "call back in a week." I was promised a new washer after a "review process" because a needed part was no longer available. This process dragged on for a month after "being started immediately"...then I was told it had to go to a 2nd level of review- all the while being told repeatedly to call back on status...and then the part needed appeared at my doorstep with no advanced notice from Sears. After waiting 2.5 weeks for repairmen to be scheduled - more parts had to be ordered! Paul especially went above and beyond to get the parts and install them so I wouldn't have to wait ANOTHER month....which is the best the customer service center was going to do for me on scheduling. My washer started giving me problems after only 4 years and if we hadn't made the decision to get an extended warranty would have been junked long ago. My next washer will not be a Sears Kenmore product.
Customer service response - We greatly appreciate your 5-star rating! It warms our hearts to know you had such a wonderful experience with Sears Appliance Repair. If there's ever anything you need or if another appliance needs our attention, don't hesitate to reach out. Thank you for choosing us!
Sears Home Services on July 30, 2024
Rick G
Very efficient and knowledgeable. Was a no nonsense worker. Diagnosed the problem and got the dryer running smoothly again. Also drop clothed the floor and wore paper booties. I appreciated his respect for our property. Also liked the way he kept in touch via text messages do I could plan my day.
Customer service response - Thank you for your positive feedback; I'm glad to hear our commitment to efficiency, communication, and respect for your property met your expectations. We appreciate your recognition of our efforts to provide a seamless service experience.
Sears Home Services on July 17, 2024
