528 W Plank Rd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Robert B
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on November 27, 2024
Carol A
Jim and Pat stopped in and after listening to my video we’re able to pinpoint the issue, fix it, and he on their way! Great job
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on November 13, 2024
Deb R
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on November 11, 2024
Valerie C
Excellent service!
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on November 06, 2024
John T
neat, friendly, very knowlegible,
Customer service response - Thank you for your positive feedback! We're delighted to hear that you found our service neat, friendly, and knowledgeable.
Sears Home Services on September 07, 2024
Jane K
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on September 05, 2024
Curt Z
Jim did a great job assessing the issue with our refrigerator. Very informative, professional, and helpful in explaining what we should do.
Customer service response - Thank you for your positive feedback! We're delighted to hear that Jim provided informative and professional service while helping you with your refrigerator issue.
Sears Home Services on August 27, 2024
S T
Technician timely, pleasant and knowledgeable. Very satisfied with the service provided
Customer service response - Thank you for your kind words regarding our technician's punctuality, pleasant demeanor, and expertise. We're thrilled you're satisfied with the service provided.
Sears Home Services on August 08, 2024
Paul J
Explained everything that needed done. Was very knowledgeable and courteous. Excellent job.
Customer service response - Thank you for recognizing our commitment to knowledgeable and courteous service. We're thrilled to hear you're satisfied with the job done!
Sears Home Services on July 31, 2024
chelsey B
After several repairmen coming here to fix my washer, finally Bob came yesterday and knew exactly what to do. He even stayed while I did a quick wash to make sure the washer was working properly. Severly repairmen did something on my washer that didn't work, more parts were ordered and came in but on the day that part was to be put in, no one came. I called the repairman and he left a message that he was NOT scheduled to come. And then got an email saying it was rescheduled, but after opening the email and click on the site, it said it was CANCELED. Had to put in a new claim in order for Bob to come, which he installed the new part and knew exactly what he was doing. Advice to Assurant and A&E needs to revise their software because there is a lot of things wrong with it. Never had a problem with service when Platinum came here to repair my major appliances. This repair service started on June 18 and finally was corrected on July 19. That is not acceptable at all. But thanks to Bob everything is working fine now. 5 STARS TO BOB zero stars on Assurant and the lack of service.
Customer service response - We apologize for the frustrations caused by scheduling issues and delays, but we're thrilled to hear Bob resolved everything satisfactorily. Thank you for your patience and the feedback, which we will use to improve our service.
Sears Home Services on July 20, 2024
