5580 Goods Lane Ste 1005 Reviews
Showing most recent reviews from verified customers of Sears Home Services
Shelley Legrand
Karen Shuman
Jeff Hancock
Very good tech! Knows his products and is very nice to work with!
Alisa Watkin
Our technician was very knowledgeable and friendly. He even recommended a place to purchase a new appliance since ours was too expensive to fix.
Kristina Snyder
Customer service response - Thank you so much for the fantastic 5-star rating, Kristina! We're genuinely delighted to hear that your Sears Appliance Repair experience brought a smile to your face. Should you need any more assistance or have questions down the road, we're here for you!
Sears Home Services on February 05, 2024
Andre Trainer
The service guy was personable and professional; very efficient took little time completing the task- communicated everything he was doing with clarity. Good service overall just pricy.
Customer service response - Thank you for your feedback, Andre! We're glad to hear you were pleased with the service and communication, and we appreciate your input on pricing.
Sears Home Services on March 25, 2025
Adeena Manuel
This was the worse service I have ever had experienced in my life. I had technician come out he was at my house for no more than 5 minute's, and said that the technician before diagnosis the problem wrong and that he would get me a full refund. I was on the phone the entire morning about said refund being dismissed, disrespected, and pretty much called a liar by Anna, Luke, and two others and instead of giving me a refund I was charged more without my permission.
Customer service response - We apologize for the trouble you've faced, Adeena. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on March 09, 2025
Treeingsquirrels
Part was delivered to my house, repair man never showed up. Still waiting for my reimbursement!
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on February 09, 2025
Alex Schnaubelt
I’ve had 3 appointments scheduled with this company to repair our refrigerator. Every single one was either canceled without notifying us until we called to investigate, or was no-showed. Will never ever recommend them.
Customer service response - We apologize for the trouble you've faced, Alex. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on January 02, 2025
R I
Terrible service. Call center wasn’t helpful at all. The technician was in a rush and damaged my refrigerator further. I was able to get a local repair man to fix the appliance and the damage.
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on June 05, 2024
