617 S Main St Reviews
Showing most recent reviews from verified customers of Sears Home Services
Carol
Very thorough.
Customer service response - Thank you so much for the fantastic 5-star rating, Carol! We're genuinely delighted to hear that your Sears Appliance Repair experience brought a smile to your face. Should you need any more assistance or have questions down the road, we're here for you!
Sears Home Services on February 05, 2024
Kimberly T
Went above and beyond!
Customer service response - Thank you for your review! We appreciate your kind words and are glad that we were able to exceed your expectations.
Sears Home Services on January 25, 2024
Fancy T
Technicians are always friendly, on time, and helpful.
Customer service response - Thank you for taking the time to leave such a positive review! We appreciate your kind words about our technicians and their helpfulness.
Sears Home Services on January 25, 2024
Terry H
Brett C
Shane was good...knowledgeable and thorough...however the 'warranty' i was sold is not a warranty...I've had a warranty thru first American for 30 years...same Monthly premium...100 for a service call...and ALL repair parts and labor covered...not 900 dollars to repair a dryer...have canceled my Sears warranty and will go back to first american
Customer service response - Hi , thanks for the 4-star review! We're always looking to improve, so if you have any feedback, please let us know. We appreciate your support!
Sears Home Services on March 25, 2025
Betty S
Customer service response - Hi , thanks for the 4-star review! We're always looking to improve, so if you have any feedback, please let us know. We appreciate your support!
Sears Home Services on March 16, 2025
Kim H
The tech arrived within time specified, replaced the parts that were ordered but also had to order another part. I would of given them a 5 star if they would of listened to me and ordered that part with the other parts instead of now I'm having to wait on, and also either kept or called when they didn't arrive for their Saturday appt. Encryption else I'm sissified with!
Customer service response - Thank you for your feedback, Kim. We apologize for the inconvenience with the parts order and communication; we'll work to improve this aspect of our service.
Sears Home Services on November 11, 2024
Robert B
You should not keep notifying a person for payments, when payment has been made to the service individual, according to Sears home service direction. I posted a rating for service delivered earlier. Now you send bills that have already been receipted and paid.
Customer service response - We apologize for the trouble you've faced, Robert. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on November 26, 2024
Vance D
Tech never showed up!!!please reschedule the tech 4650 S. 40th St. E ASAP PLEASE
Customer service response - Thank you for your kind words! We're thrilled to hear about your positive experience with our tech.
Sears Home Services on June 21, 2024
