3001 N Highway 81 Reviews
Showing most recent reviews from verified customers of Sears Home Services
andy callihan
In and out Fast, Showed me what the issue was.
Customer service response - We appreciate your feedback and are glad to hear that our expertise and fast response time met your satisfaction. Thank you for choosing us for your appliance repair needs.
Sears Home Services on March 17, 2024
Renee Spurgin
Customer service response - Your excellent rating made our day! Thank you for choosing Sears Appliance Repair, and we hope your positive experience with our Appliance Repair service leads you to recommend us to friends and family.
Sears Home Services on February 13, 2024
Kelly Sumpter
Customer service response - Hi, thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on August 12, 2024
Becky Barnes
technician arrived on time & diagnosed need for part. He could not reach warranty co. by phone, told me it was after 5 o'clock and they were closed. Then he told me to call them and give them the part # to order. No phone number. It was not my job to order the part. Went on website to try and order part, but was told my claim was closed and had to start another claim. Very unprofessional handling of first claim. Not happy at all.
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on October 24, 2024
GK Edin
I’ve been dealing with the same technician since 9/2/2024 - parts have been ordered 3 times, 2 of them was the same part (shipped at different times) the technician did not replace 2 out of 3 parts. He was very rude, acted like he knew it all. He never ran the dishwasher to see if the HE code was still going to appear. He has closed my tickets and reported back to the Lowe’s protection company that the dishwasher was fixed. Today is 9/27/2024 and my dishwasher is still NOT fixed. I have filled a complaint on the technician. I would NOT recommend them. The company they sent out was A&E through Sears.
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on September 29, 2024
