360 E Broad Street Reviews
Showing most recent reviews from verified customers of Sears Home Services
Josh H
Technician was polite and quickly diagnosed the problem and had part ordered. Once part was in the repair was completed promptly.
Customer service response - Thank you for your 5-star review, Josh! We're glad to hear our technician was polite and efficient in diagnosing and completing the repair.
Sears Home Services on January 26, 2025
Rebecca M
The tech was courteous and knowledgeable. He fixed my furnace quickly and took time to explain the issue to me.
Customer service response - Thank you for your 5-star review, Rebecca! We're glad to hear our technician was courteous, knowledgeable, and took the time to explain the issue while fixing your furnace.
Sears Home Services on January 26, 2025
Erla B
Very professional, friendly, nice guy
Customer service response - Thank you for your 5-star review, Erla! We're glad to hear you found our service professional and friendly.
Sears Home Services on January 20, 2025
Tim T
5 🌟 star
Customer service response - Thank you for your 5-star review, Tim! We're happy to know you had a positive experience with us.
Sears Home Services on January 20, 2025
Matt B
Updated review from most recent service: Service technician worked very hard to resolve our issue. He was very friendly and helpful. Hopefully he has worked out our issue with GE. Previous issue: Technician never called or showed up to 2 appointments, 1/9/25 and 1/11/25. Additionally, I received texts to rate service that never happened.
Customer service response - We apologize for the trouble you've faced, Matt. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on January 13, 2025
Rachel H
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on January 09, 2025
Tasha W
Lito was detailed and explained what he discovered and why it was happening. He was friendly yet professional. When he came back after parts was received he came and got right to work and he was on his way!
Customer service response - Thank you for your 5-star review, Tasha! We're pleased to hear that Lito was detailed, friendly, and professional, and that he efficiently completed the work.
Sears Home Services on January 06, 2025
Beverly K
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on January 05, 2025
Angie M
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on January 05, 2025
Kevin H
Good service
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on December 23, 2024
