5053 Tuttle Crossing Blvd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Dr
Tech kevin every good. I think the parts cost was a little high after looking it up on line.
Robert M, Columbus, OH
Bad experience
Did not have his truck or tools after waiting over a week for the appointment. The parts would have been on the truck. Now I have to wait another week for service completion. Also, no way to speak with a human after trying 10 numbers. You are not going to get a lot of referrals with this behavior.
R D, Columbus, OH
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on March 14, 2024
Technician Review
Thee Sears technician Greg, was very good. Give him 5 stars. Give the business Sears Home Services a 1 star. Called and was given first appointment - Jan 18. No one showed up. I called at 4:;30 to see if he was still coming. Person on the phone babbled what sounded like nonsense. I could not understand most of what she said but i t sounded like someone would come out on Jan 19. No one showed up. I went on line and made a new appointment for Jan 26. Several days later I received an email that my appointment would be Feb 6. There was no explanation. Then as Feb 6 drew near, I received probably about 6 or 7 emails saying appointment was coming soon. Technician called to say he would be here between 2 and 5 (he was). Another phone all from what sounded like a jabbering bird came later. I have no idea what the 2nd phone call was about - just caught the words "Sears repair". You need to have a real live person on your phone who can speak with customers in understandable English. There are a lot of Kenmore appliances out there. One star for Sears Home Services, and 5 stars for Gregory S.
Mary Beth Irion, Columbus, OH
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on February 07, 2024
Oven
Canceled the service call after I took the day off from work… rescheduled 3 weeks later with a window of 8am-5pm… showed up at 6pm and had no idea how to fix my oven. Can't call anyone at Sears… it all automated! Awful!
Rmn, Dublin, OH
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on October 24, 2023
