5053 Tuttle Crossing Blvd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Holly S
Contacted me when on his way, arrived early in order to be able to best get parts, Explained and fixed the issue.
Customer service response - Thank you for taking the time to leave a review. We appreciate your feedback and are glad to hear that our technician was punctual, proactive in getting the necessary parts, and provided an explanation while resolving the issue. We value your business and look forward to serving you in the future.
Sears Home Services on January 16, 2024
Bill A
Customer service response - Thank you for the 4-star rating, Bill! We're pleased to hear that you had a positive experience with our Sears Appliance Repair service. If there's anything specific that we can do to enhance your experience, please reach out to us. We appreciate your support and look forward to serving you again soon.
Sears Home Services on July 15, 2024
Linda S
The problem with our washing is still happening. Please let us know when you are avaialble to come back out.
Customer service response - We apologize for the ongoing issue with your washing machine. Thank you for bringing it to our attention, and we will make sure to schedule a return visit as soon as possible.
Sears Home Services on January 26, 2024
Dave B
Zero stars...I provided specific problem and also provided model number and serial number to enable tech to come out prepared to fix my washer! Did not have part nor did he communicate that he would probably not have part to fix on 1st trip. I scheduled Sears over Jack's appliance because I was led to believe they could fix today but they could not. Plus I mentioned that Jack's tech said he could come out Monday and fix for $280 and tech said over phone it was the pump. I felt mislead and taken advantage of!!
Customer service response - We apologize for the trouble you've faced, Dave. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on April 20, 2025
Bob L
Scheduled, waited all day only to get a call late afternoon that they would need to reschedule the next day. Same experience the next day. Awful service!
Customer service response - We apologize for the trouble you've faced, Bob. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on January 30, 2025
Ted B
Made appointment for services on our washing machine. They gave us a date and a window from 8-12noon. No one ever showed up or called to let us know.
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on January 21, 2025
Mark S
Customer service response - We want to apologize for your experience and for any inconvenience caused. Please reach out to us at searshomeservices.com or call 1-800-469-4663 so we can address this issue and help make things right. Thank you for sharing.
Sears Home Services on September 16, 2024
James H
Didn't show up, no communication, you can't talk to anyone, this Tuttle Crossing address is the former Sears Department Store - closed long ago. Other than that it was a great experience. I gave 1 star because it's required to post.
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on May 16, 2024
Piyush Y
likely a scam, cant find one right address on MAP
Customer service response - Thank you, Piyush, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our Sears Appliance Repair service. If you would please message us with the name, address, and phone number associated with the service order to https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on February 01, 2024
