7401 Market St Reviews
Showing most recent reviews from verified customers of Sears Home Services
Emmaline A
Anthony was knowledgeable and professional. All of the technicians have been wonderful. The service contract itself is terrible. I have had the service contract for several years and after my last encounter I decided to cancel. I thought I was actually not renewing my contract which was due to expire 12/2024. I used the wrong words and was charged 25.00 for cancellation which I was told could not be reversed. I admit I said cancellation instead of not renewing. This was done after being frustrated with a service call that was scheduled for 10/14 and confirmed and an email sent stating when the technician was to arrive and being cancelled an half hour prior to his arrival time . I was offered no compensation for the abrupt cancellation of this appointment. You can never speak to a supervisor and the person you speak to can not help. The technician came out the next day and serviced the appliance. Customer service STINKS!!!!!!!!!!!!!out of 125.00!!!!!!
Customer service response - Thank you for your review! We're delighted to hear that Anthony provided knowledgeable and professional service.
Sears Home Services on October 17, 2024
Suzanne P
Polite and amiable, performed work quickly, kindly explained warranty vs. One time repair costs.
Customer service response - Thank you for your review! We're pleased to hear that our technician was polite and amiable, and provided clear explanations on warranty and repair costs.
Sears Home Services on October 15, 2024
Rocco C
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on September 23, 2024
Charles S
Neil was both skilled and courteous. Enjoyed having him in our home. He fixed our oven in no time.
Customer service response - Thank you for your kind words about Neil's skills and courtesy. We're delighted to hear he quickly resolved your oven issue!
Sears Home Services on September 19, 2024
Phil J
Technician was very knowledgeable of our washing machine. He seemed very thorough as he immediately discovered the problem. Once corrected, he kept checking for any additional problems that could be present.
Customer service response - Thank you for sharing your experience, Phil. We're glad to hear our technician was thorough and knowledgeable in addressing your washing machine issue.
Sears Home Services on August 30, 2024
Charlene P
Tech was on time, knowledgeable and went right to work, with 15 mins he was done. Explained what was done and that the system was now working. Bob was great. Thank you.
Customer service response - We're sorry to hear the service couldn't be completed as expected but appreciate you recognizing our punctuality and effort to inform. Thank you for your understanding and taking the time to leave us a review.
Sears Home Services on July 25, 2024
Erika T
Customer service response - A big thank you, Erika, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on July 20, 2024
David P
Customer service response - We greatly appreciate your 5-star rating! It warms our hearts to know you had such a wonderful experience with Sears Appliance Repair. If there's ever anything you need or if another appliance needs our attention, don't hesitate to reach out. Thank you for choosing us!
Sears Home Services on July 17, 2024
John A
Excellent technician. Very professional
Customer service response - Thank you for highlighting our technician's professionalism. We're glad to have met your expectations!
Sears Home Services on July 03, 2024
Jack K
Customer service response - Your excellent rating made our day! Thank you for choosing Sears Appliance Repair, and we hope your positive experience with our Appliance Repair service leads you to recommend us to friends and family.
Sears Home Services on June 27, 2024
