7401 Market St Reviews
Showing most recent reviews from verified customers of Sears Home Services
David G
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on January 19, 2025
Rich H
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on November 23, 2024
angel C
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on November 03, 2024
Judy R
He was very professional and answered all questions
Customer service response - Thank you for your review, Judy! We're pleased to hear our technician was professional and answered all your questions.
Sears Home Services on November 03, 2024
Sonia V
The technician was very experienced and kind.
Customer service response - Thank you for your review, Sonia! We're glad to hear our technician was experienced and kind.
Sears Home Services on October 29, 2024
Beverly W
My tech was very nice and knowledgeable. He was in and out under 1 hour and even shared some tips on keeping my dishwasher running longer.
Customer service response - Thank you for your review, Beverly! We're glad to hear our technician was nice, knowledgeable, and provided helpful tips for your dishwasher.
Sears Home Services on October 24, 2024
Emmaline A
Anthony was knowledgeable and professional. All of the technicians have been wonderful. The service contract itself is terrible. I have had the service contract for several years and after my last encounter I decided to cancel. I thought I was actually not renewing my contract which was due to expire 12/2024. I used the wrong words and was charged 25.00 for cancellation which I was told could not be reversed. I admit I said cancellation instead of not renewing. This was done after being frustrated with a service call that was scheduled for 10/14 and confirmed and an email sent stating when the technician was to arrive and being cancelled an half hour prior to his arrival time . I was offered no compensation for the abrupt cancellation of this appointment. You can never speak to a supervisor and the person you speak to can not help. The technician came out the next day and serviced the appliance. Customer service STINKS!!!!!!!!!!!!!out of 125.00!!!!!!
Customer service response - Thank you for your review! We're delighted to hear that Anthony provided knowledgeable and professional service.
Sears Home Services on October 17, 2024
Suzanne P
Polite and amiable, performed work quickly, kindly explained warranty vs. One time repair costs.
Customer service response - Thank you for your review! We're pleased to hear that our technician was polite and amiable, and provided clear explanations on warranty and repair costs.
Sears Home Services on October 15, 2024
Rocco C
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on September 23, 2024
Charles S
Neil was both skilled and courteous. Enjoyed having him in our home. He fixed our oven in no time.
Customer service response - Thank you for your kind words about Neil's skills and courtesy. We're delighted to hear he quickly resolved your oven issue!
Sears Home Services on September 19, 2024
