7401 Market St Reviews
Showing most recent reviews from verified customers of Sears Home Services
Kathleen C
That is not a scratch it’s a crack.
Jeff K
The guy that came for the service continued to cough and not attempt to cover his mouth which we didn’t appreciate at all
Customer service response - Thank you, Jeff, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our Sears Appliance Repair service. If you would please message us with the name, address, and phone number associated with the service order to https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on February 08, 2024
Bonnie S
Put a new computer in my washer . The new computer is not functioning all wash cycles. Not programed properly.
Customer service response - We apologize for the trouble you've faced, Bonnie. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on April 28, 2025
William V
The technician did a fantastic job-it wasn’t his fault but we were without a washer for 2 Months while we waited on parts to be delivered. Difficult to talk to anyone and get appointments scheduled
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on June 27, 2024
Sheila M
Customer service response - Hi Sheila, we want to express our sincerest apologies for the experience you had with our Sears Appliance Repair. We would like to make things right and ensure your satisfaction. Please contact us directly at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns in more detail and find a suitable resolution.
Sears Home Services on May 02, 2024
Lakeisha H
Customer service response - Hi Lakeisha, we want to express our sincerest apologies for the experience you had with our Sears Appliance Repair. We would like to make things right and ensure your satisfaction. Please contact us directly at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns in more detail and find a suitable resolution.
Sears Home Services on March 25, 2024
Elvena M
I will never recommend anyone to this sears company I've been dealing with them since February 5th,they had to order parts after parts,I had to wait week after week waiting just to find out they stop making the part, I got insurance on my other appliances, to cancel I had to pay $150,and they owed me $107 but I have too wait 3 to 5 business days,But they had been working on part of my oven I don't use,I told them the fan not coming on in my oven,they said that's not the problem it's the conv bake,but how could that be when I've never used that??????
Customer service response - Thank you for taking the time to leave such a positive review! We're glad to hear that Bob provided excellent service and helped you find the right price for your appliance repair. We appreciate your recommendation and hope to assist you again in the future.
Sears Home Services on February 06, 2024
