374 Windsor Highway Rte 32 Reviews
Showing most recent reviews from verified customers of Sears Home Services
Grease all over rug
Monty himself was good. He diagnosed & then did install a mo later after parts arrived. However, there was grease all over the indoor/outdoor carpeting in the laundry room when he was done we have not been able to get out. Knowing he was going to install a gear case which might be messy, he should have at least laid down plastic or a protective barrier. We have tried everything, dawn, rug cleaner, etc to get stains out. We can try a professional rug cleaning co which will cost us $$ or replace the rug which will cost us even more. Just a little respect for people's property would be nice.
Anonymous, New Windsor, NY
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on October 23, 2023
Awful service
The technician walked into my home without knocking or even saying hello. He came through my garage and walked in as I was coming out. He did not cover his shoes as he walked in and out of my home. The technician, when asked to move his truck, within minutes of arriving, because he was blocking a car, he rudely sighed and then pulled his truck onto my lawn. This gentleman is an unprofessional individual with a bad attitude.
Kim P, Chester, NY
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on September 27, 2024
Oven still not repaired.
THE OVEN IS STILL HAS NOT BEEN REPAIRED, IT STILL RATTLES!
Sharon Y, Highland Mls, NY
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on November 02, 2023
Service sucks
My wife originally called in August and was given a service date of Sept 12th the service tech came and diagnosed a faulty temp switch and ordered the part and said it should be 2-3 days for switch to arrive, and set a date for the 18th to install the switch. I received texts saying that tech would be here next day!! The 18th arrived but no tech. We tried to call service but got automated messages and no help in finding out about when tech was coining. The tech that was here left his card so we called him, He said that he quit working for Sears repair that its wasnt worth what they were paying!! My next was to call and reschedule to have switch installed on Sept 28th. The tech came today and was done in less then 45 mins. I find this totally unacceptable, we had to throw away everything in the refrigerator. Even the tech that came said that sears treats them horribly and if they keep it up they wont have anyone working for them. We took the contract so that's this wouldn't happen! Im seriously thinking about not renewing it. Whos gonna pay for all the food I lost, why wasn't I notified that my appointment on the 18th was not going to happen when i understand that the 1St tech quit right after diagnosing the bad switch. Please call or email me with a resolution on my loss of food and use of my appliance due to your inconpatance!!
Barbara N, Westtown, NY
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on September 29, 2023
Failed repair visit
I specifically said I had a Through The Wall air conditioner. Your technician arrived, looked at it and said I need an appliance technician.
Edward M, Harriman, NY
Customer service response - Dear Edward thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on August 18, 2023
