253-01 Rockaway Blvd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Margaret Lewis
Technician was on time and explained the process well.😊
Customer service response - Thank you for your positive feedback, Margaret! We're glad to hear that our technician was punctual and explained the process clearly.
Sears Home Services on October 22, 2024
Keith Garrett
The tech was a pure professional!!
Customer service response - Thank you for your positive feedback, Keith! We're thrilled to hear that our technician provided a professional service.
Sears Home Services on October 22, 2024
Ue Ro
The service Tech was great and very professional. The part ordered as of this message has not come in , I ordered the part from amazon almost three weeks ago I received it with in a week, for over two weeks I informed customer service too set met up for service I have the part, when the day would arrived the AI would call and state my item ordered from Sears had not been delivered I would have to reschedule service, this delayed my dryer from being fixed for almost three weeks, I am upset with SHS, I'm still waiting on the part for the dryer, as per the AI.
Customer service response - Thank you for sharing your experience, Ue Ro. We apologize for the inconvenience caused by the delay in receiving the part and the scheduling issues. Your feedback is important to us, and we hope to resolve this matter promptly.
Sears Home Services on October 17, 2024
Carol Bonner
Technician was professional and efficient.
Customer service response - Thank you for your positive feedback! We're glad to hear that our technician was professional and efficient.
Sears Home Services on October 08, 2024
Greta Best
The tech was very professional and courteous he did the job now the fridge is working as it should.
Customer service response - Thank you for your positive feedback, Greta! We're delighted to hear that our technician was professional and courteous, and that your fridge is now working properly.
Sears Home Services on October 06, 2024
Alma Speight
He did an excellent job. Very personable and courteous. He clean up and left the area tidy.
Customer service response - Thank you for your positive feedback! We're delighted to hear that our technician was personable, courteous, and left the area tidy.
Sears Home Services on September 24, 2024
Stella Momma
He was polite, understood his job and was very informative about the problem with the dryer.
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on September 21, 2024
Gerald Adams
Technician wash very knowledgeable and professional.
Customer service response - Thank you for your kind words! We're delighted to hear that our technician provided knowledgeable and professional service.
Sears Home Services on September 18, 2024
Nicole Hudson
Excellent technician. Very thorough! Tell her to keep up the good work!
Customer service response - Thank you for the wonderful feedback, Nicole! We're thrilled to hear that our technician provided excellent and thorough service. We'll be sure to pass along your kind words!
Sears Home Services on September 10, 2024
Iva Bassett
The technician was very knowledgeable Professionalism was outstanding
Customer service response - A big thank you, Iva, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on July 28, 2024
