578 Aviation Rd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Great experience
Did a great job. Very good at communicating before the visit which was really appreciated
Peter G, Queensbury, NY
Fixing washing machine
He was very pleasant and it was he got right to the point of the problem
Connie A, Queensbury, NY
Dylan was Great!
However, Sears Home Services customer services and logistics sucks. Period. Your entire phone and chat logistics components make it virtually impossible to talk to a living person. When you finally get through to someone they're very sorry for your troubles but have practically no way to help you. In my case, the internal communication letting the technician know that my part arrived was late. This cause a second delay of another week before my repairs could be complete. Instead of being able to proactively reschedule the repair for one or two days later I was forced to wait a total of two weeks. Why don't you permit your customer service associates access to the internal online scheduling system? That's the only thing that could have possibly made this situation right and you FAILED MISERABLY. You need to fix this ASAP or you're going to lose a lot of customers. That's a promise.. Oh, and you also need to fix the call in process to make the very first option available to speak to a living MAN OR WOMAN. Your phone automation system really SUCKS.
Roch U, Queensbury, NY
Review
Derick did a excellent job...he was friendly and polite...if I need service in the future I will ask for him.
David B, Fort Edward, NY
Quick and Efficient
Very prompt and knowledgeable, great service. Part was here prior to arrival so everything could be fixed on the 1st visit. Thank you!
Brian S, Warrensburg, NY
Great Service
Matt did an exceptional job. He was very professional. He replaced the part in no time. My appliance works perfectly now. Thank you Matt !!
David L, Moreau, NY
David
David worked tirelessly to fix my microwave but Sears kept sending broken parts. I'm not impressed with Sears but there tech is top notch!
Diana C, Queensbury, NY
Nice job Derick
I was very pleased with the service provided by Derick. He was very professional and completed the repair quickly and efficiently.
Nancy Q, Lake George, NY
Professional service
Derick is knowledgeable and professional in his ability to repair appliances .
John G, Queensbury, NY
Ice maker replacement
David repaired our ice maker. I'm very happy with his communication and service.
Bonnie N, Hadley, NY
