1401 Route 300 Reviews
Showing most recent reviews from verified customers of Sears Home Services
Michelle Dowling
Customer service response - A big thank you, Michelle, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on July 22, 2024
Teresa Stevenson
Michele Daly
Robert the tech was awesome! The rest of my experience with Sears over the phone was lousy.
Customer service response - We apologize for the difficulties you faced over the phone but are glad Robert provided excellent service. Thank you for your feedback, which helps us improve.
Sears Home Services on July 03, 2024
Gladys Langhorn
Five Stars goes to the tech that was in and out of my house in less than 1/2 hours replacing the new parts our washing machine needed. That is after dealing with the customer service for over 2 weeks; they get a lot less stars. What a headache!
Customer service response - We're thrilled our technician was able to efficiently resolve your issue, and we apologize for the inconvenience you faced with our customer service. Thank you for sharing your experience.
Sears Home Services on July 03, 2024
Barbara Schatz
Prompt, friendly service. I hope this fixes the problem. The technician was fine, but unfortunately Sears canceled two previous appointments on the day of after we had set aside the time. That was unprofessional.
Customer service response - We apologize for the inconvenience caused by the canceled appointments and appreciate your patience and feedback. We're glad you found our service prompt and friendly, thank for your review.
Sears Home Services on July 02, 2024
Diane Gursel
Very nice, knowledgeable, diagnosed the problem and had the dishwasher fixed in 10 minutes. Will absolutely use Sears services again for all of our appliances.
Customer service response - Thank you for your positive feedback! We're thrilled to hear about your satisfaction with our service and look forward to assisting you with all your appliance needs in the future.
Sears Home Services on June 26, 2024
Tanya Bennett
My Sears service technician Robert was absolutely wonderful. He was pleasant to talk to and he did an extensive check of my stove. I was satisfied with his recommendation and his overall performance check. I would definitely use them again.
Customer service response - Thank to for taking the time to share your experience with our technician Robert. We're delighted to hear about your satisfaction with his service, and we look forward to assisting you again in the future.
Sears Home Services on June 24, 2024
Claire Browne
Customer service response - We're over the moon that you had a 5-star experience! Thank you for taking the time to share your positive rating for Sears Appliance Repair. Your satisfaction is our top priority, and we're here whenever you need us.
Sears Home Services on June 10, 2024
Laura Hamilton
These men were very professional. They came when they said, they were going to come. They repaired the refrigerator and freezer with no problems at all. They cleaned up after themselves and they never left a mess.
Customer service response - We're thrilled to hear our team provided professional and tidy service for your refrigerator and freezer repair. Thank all for spotlighting our commitment to punctuality and cleanliness!
Sears Home Services on June 05, 2024
JEANNETTE DORMANI
Great Job Monty was very knowledgeable and professional and knew how to fix the problem right away. Thank you Monty
Customer service response - Thank you for your kind words! We're thrilled to hear Monty was able to resolve your issue efficiently.
Sears Home Services on March 31, 2024
