1401 Route 300 Reviews
Showing most recent reviews from verified customers of Sears Home Services
Donna G
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on December 08, 2024
Ashley M
Robert was wonderful. Our oven was fixed in under an hour. Highly recommend!
Customer service response - Thank you for your kind words, Ashley! We're thrilled to hear that Robert provided efficient service and that you'd highly recommend us.
Sears Home Services on November 16, 2024
Linwood F
Sears Home Services provide great service. The warranty they provide is top notch. I've had my central a/c unit and clothes washer repaired and the repairman on both occasions was well prepared, arrived on time, completed the work without hassle, tested, and left everything spotless. I'm very satisfied with this warranty.
Customer service response - Thank you for your positive feedback, Linwood! We're delighted to hear that our service and warranty met your expectations and that our repairmen provided timely and thorough service.
Sears Home Services on November 12, 2024
Andrea M
Professional, respectful , intelligent, friendly, and super fast technician. Highly recommended!
Customer service response - Thank you for your kind words, Andrea! We're thrilled to hear that our technician provided professional and friendly service.
Sears Home Services on November 06, 2024
Retired V
Tech was great and very friendly. Sears customer service phone service is terrible and not helpful.
Customer service response - We're glad to hear the tech provided great and friendly service, but we apologize for the issues with our customer service phone line. Thank you for your feedback.
Sears Home Services on November 05, 2024
bernadette A
Very nice. Knew what he was doing. Would recommend him again
Customer service response - Thank you for your kind words, Bernadette! We're thrilled to hear that you had a positive experience and would recommend our service.
Sears Home Services on October 20, 2024
Sallyanne V
What a great technician Robert is. So respectful and mindful of my home. Really great
Customer service response - Thank you for your kind words, Sallyanne! We're thrilled to hear that Robert provided respectful and mindful service in your home.
Sears Home Services on October 17, 2024
Tamara T
This is the second time Robert S. The technician has been here and he was fantastic. Very pleasant, knowledgeable, and helpful. On the other hand, the Sears customer service phone line has been an absolute nightmare. I have been calling for months and no one has been able to help me and I keep getting transferred back to the main menu or told someone will call me back, which they do not. Will never purchase an appliance from Sears again because their customer service is awful and they do nothing to help you except send a tech out who cannot do anything without higher authorization. They installed my dryer incorrectly which caused the machine to break and catch on fire. And customer service has yet to do anything about it.
Customer service response - Thank you for your feedback, Tamara. We're glad to hear that Robert provided excellent service, but we apologize for the issues you've faced with our customer service. Your concerns are important to us, and we'll work to address them.
Sears Home Services on October 02, 2024
Joey B
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on September 17, 2024
Jaclyn A
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on September 05, 2024
