40 Catherwood Rd Suite F11 Reviews
Showing most recent reviews from verified customers of Sears Home Services
Itziar Rodriguez
Customer service response - A big thank you, Itziar, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on June 13, 2024
Sarah Alta
Bernard was knowledgeable and kind. He gave me the information that I needed to be able to better take care of my machine, and was respectful about it. He was on time, had wonderful communication, and quick and thorough service. I would definitely recommend using this company. I was a little hesitant at first because I had my machine serviced through the lowest warranty division, and Lowe's had absolutely terrible options and communications. But A&E was the company they went through, and they had excellent communication, options, and service.
Customer service response - Thank you for sharing your positive experience with Bernard and our team. We're thrilled to hear that our efforts to provide high-quality and respectful service made a difference for you.
Sears Home Services on June 07, 2024
Tracy Petrofsky
Customer service response - A big thank you, Tracy, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on June 03, 2024
Alison Power
Technician worked hard and stayed late to finish the job -- I was very happy with his service!
Customer service response - Thank you for taking the time to share your positive experience; it's great to hear you were happy with the technician's dedication. We look forward to serving you again in the future.
Sears Home Services on May 19, 2024
Larry Endo
Efficient repair, left the area clean and neat. Friendly. Answered questions not directly about repair.
Customer service response - Thank you for your positive feedback! We're delighted to hear you found our service efficient and our team approachable.
Sears Home Services on March 26, 2024
Diana Van Buren
Customer service response - We're over the moon that you had a 5-star experience! Thank you for taking the time to share your positive rating for Sears Appliance Repair. Your satisfaction is our top priority, and we're here whenever you need us.
Sears Home Services on January 22, 2024
anne auld
Javar arrived and got right to it. He seemed to know all the right questions to ask, and advised me on how to avoid future problems. I appreciated the thorough job he did, especially because I was the last stop on a snowy day. The Sears scheduling and notification system could be improved. First appointment scheduled for the next day was rescheduled by Sears for 10 days later. No problem, it wasn't an emergency. I received countless confirmation texts and emails in the interim, but when it came to the day of the appointment, the texts narrowing the window from 8-5 required navigating on my phone every couple of hours. Javar deserves all 5 stars, Sears deserves about 4.
Customer service response - Thank you for taking the time to leave a review. We appreciate your feedback about our technician, Javar, and are glad to hear that he provided you with a thorough service and helpful advice. We apologize for any inconvenience caused by the scheduling and notification system and appreciate your patience in this matter. Thank you again for your review, and we hope to serve you again in the future.
Sears Home Services on January 22, 2024
Hilary Lambert
Joe was prompt, communicative, professional, and helped me figure out my best options going forward. Grateful!
Christina Bordenet
Karen Waite
