854 State Rte 13 Reviews
Showing most recent reviews from verified customers of Sears Home Services
Repair dryer
Bernard was a courteous technician and fixed the problem quickly
Doreen F, Ithaca, NY
Repair
He was very quiet and distant. He thought my washer was fine. He replaced the parts that I had received in the mail. I haven't seen a change in how my washer washes the clothes and still either doesn't spin out correctly or it just stays filled with water
Jennifer B, Marathon, NY
owner
He appeared quite knowledgeable and thorough, and he checked the dishwasher operation to be sure it performed as it should
Gerard M, Interlaken, NY
Too much
The tech was fine, but had I known it would cost almost $400 to defrost my freezer (no parts only labor [1 hour]) , I probably would have passed. Not a happy customer
Mark C, Ithaca, NY
Customer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on October 12, 2024
Washing machine
Excellent service. Knowledgeable technician. Would call for service again.
Adele T, Binghamton, NY
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on August 08, 2024
Washer
He came on 19th with 10 min notice. He changed some parts and within 5 minutes and left. with out running the machine and machine is still broken not working at all.
Sunil A, Vestal, NY
Customer service response - Dear, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on July 26, 2024
Ice maker
Eric came said that within 3 hours we would have ice cubes and 48 hours later…. Still nothing
Leslie V, Mount Vision, NY
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on July 15, 2024
Fridge still not working
I have had sears technicians at my house 4 times the initial diagnosis by one and the other 3 by another technician. Apparently it was the compressor known issue for LG but mine had 2 years left on warranty. I was told I would owe labor only which was 480.00. The technician came to install the parts once they finally arrived and I was billed 761.00. He told me he couldn't do anything on his end I had to dispute the charge with sears. That day fridge still not working. He came back again today to update the computer at no charge to me and lo and behold my fridge still doesn't work. The whole charge is being disputed with my credit card company and I am done dealing with this. Don't buy LG they don't last and no one is willing to work on them except sears and my fridge still doesn't work.
Michelle F, Ithaca, NY
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on September 20, 2023
Awful
Everything Joe did was helpful, but that is where the positive experience ended! We have been without an oven since the springtime. My contract says that you have 22 days to either fix or replace my unit, not! Will this same stuff happen with my other appliances? I, and a representative from my NYS Senators office were on the phone with your company 2 times in the last month to no avail??? NOT HAPPY AT ALL!!!
Gary Law, Cortland, NY
Customer service response - Hi Gary , We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, Please email us at [email protected]. Please reference this review, thank you.
Sears Home Services on August 23, 2023
