4000 Meadows Lane Reviews
Showing most recent reviews from verified customers of Sears Home Services
Refrigerator repair
The work was excellent. But the technician left all of the boxes behind for me to dispose of.
Walter R, N Las Vegas, NV
Dryer repair - lint screen and casing
It appears the repair was done correctly. I won't know for sure until after I use the dryer. The reason why I'm giving this service call three stars is the technician did not clean up after himself. There was dust all over the top of the dryer where he had placed the old parts on top of the dryer and dust all over the floor. I had to clean up behind him.
Stephanie C, Las Vega, NV
Main office did not do their job.
Dontee did his job, however the office issued only one work order when we discussed I have 2 units and they acknowledged I paid extra for 2 units. Dontee looked at both but I do not have any documents verifying that
Barbara M, N Las Vegas, NV
Lack of tools to do the job
The tech was unable to access the heating unit as he did not have a ladder with him. He probably would have needed an 8ft step ladder. He claimed He was not provided with appropriate equipment to do the job. The job has since been transferred to a different company and has been rescheduled. Not sure why.
Sheila B, Las Vegas, NV
Water Softener
I requested that the service technician test the water coming from my water softener, however he came without equipment needed to test water. A wasted trip. Now I have to setup another appointment.
Juanita M, Las Vegas, NV
Mis diagnosed the repair
Technician stated to replace the whole HVAC system when the blower only need replacement! Would not disclose the repair amount he discussed with Choice Warranty
Bernadette G, Las Vegas, NV
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on September 26, 2024
Replacer dryer heater part
Technician did a quick assessment of the problem with dryer. Picked up the part replaced it. Took longer to get the part than changing it out :)
Vanghn A, Las Vegas, NV
Customer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on September 06, 2024
Did not repair my air Conditioner.
The refrigerator is still not repaired. Please go back to 3536 Calf Roper, North Las Vegas, NV to complete the job or if it is not repairable please let me know. No one let me, the owner, know that this refrigerator was not repaired. Thank you.
Gayle Epperly, North Las Vegas, NV
Customer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on August 27, 2024
Poor costumer service.
Technicians we good, customer service was terrible. No way to talk to a real person. Parts arrived quickly but Sears showed they were never shipped so they cancelled the repair order and put it on hold. I went to the address on the website at 4500 N Rancho but it was a Furniture store that never heard of Sears Home Services. Called a technician's number that came to diagnose the repair needs who finally answered my calls. He was not happy about that. Pleaded with him to forward my text to his boss since he was my last hope. It finally worked. More than a week later they finally came to make the repairs. I do not recommend this service to anyone.
Troy M, North Las Vegas, NV
Customer service response - Dear, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on May 21, 2024
Technician never showed
Technician never showed up to this job. Waited all day for him to show up and he never did. I do need Sears to call me back and get this rescheduled with a technician that will actually show up.
Robin V, N Las Vegas, NV
Customer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on August 29, 2024
