4000 Meadows Lane Reviews
Showing most recent reviews from verified customers of Sears Home Services
Sabrina J
Danna S
Great service. ☺️
Tom E
Excellent service by Cristian!! Took way to long to find a part availability and price
Customer service response - Thank you for your feedback, Tom! We're glad to hear Cristian provided excellent service, and we apologize for the delay in finding the part availability and price.
Sears Home Services on November 05, 2024
Elvin J
Customer service response - We're pleased to hear that you had a positive experience with Sears Appliance Repair. Thank you for taking the time to leave us a rating. We appreciate all feedback. Thank you for choosing us!
Sears Home Services on June 03, 2024
Hector S
Customer service response - Thank you for awarding us a solid 4-star rating, Hector! If there's anything specific that we can do to further improve our Sears Appliance Repair and earn that extra star from you, please let us know. We value your support and look forward to serving you even better in the future.
Sears Home Services on January 26, 2024
Sheila B
This is the second time Alex has been assigned to help us over the last few days. The first time he did not have appropriate equipment. The second time he didn’t feel comfortable finishing a job someone else started. But he did make sure that the other company was aware that we needed their help.
Kathy C
I don't like the business at all; the technician Ray seemed ok
Stephanie T
The technician William was not prepared with the parts to fix my refrigerator as the virtual Richard technician said when I had the conversion the day before the appointment. On the day of the appointment the technician William charge me $139.99 just to give me a guest diagnosis of what could be wrong with my refrigerator and he said, I can bought the parts and my husband can install the parts, and he left. He made me sign three times without telling me what I was signing... never show me anything that I was signing. Worse experienced I ever have.
Customer service response - We're really sorry to hear about your experience, Stephanie. This isn’t the service we aim to provide. Please send us an email at BRS3@transformco.com with your information so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on December 01, 2024
Ladyj H
Customer service response - Hi , we want to express our sincerest apologies for the experience you had with our Sears Appliance Repair. We would like to make things right and ensure your satisfaction. Please contact us directly at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns in more detail and find a suitable resolution.
Sears Home Services on June 06, 2024
Melody M
I think customer service is a joke. They want to keep charging for diagnostic they I charged me and my home warranty for and my washer lid is still sitting at my house on the floor
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on June 05, 2024
