700 S Telshor Blvd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Micheal G. Was Wonderful
Michael was great but Sears was terrible with the parts order. We started on July 1st, 2024. Michael was able to do the repairs with the parts today which Sears delayed sending until now August 28, 2028. This simple repair took less than 30 minutes to do. Michael was also frustrated by the long delay 1 month and 28 days is really unacceptable.
Linda N, Las Cruces, NM
Rate Technician service on Figidaire refrigerator
Your service was excellent. You took care of the problem instantly. That was such welocome relief. You were very professional and kind. We appreciated your excellent professionalism as well. Thank you so very much for the excellent service. We appreciate the job you did for us.
Renee Chavez, Las Cruces, NM
Sharp-eyed Expert
We are extremely happy with our service and experience with technician Robert!
Tanya D, Las Cruces, NM
Great service
Michael is great explains everything, is very patient and a good person. He treats his customers with, respect.
Terry G, Las Cruces, NM
Finally someone who knows what they are doing.
Oh, you don't want to hear.We have been fighting with you.People at sears 7 weeks. I am hoping we finally got somebody's name.Michael , who actually knows how to do their job. Look at my profile in my contact.I am furious. What Took Michael. Two hours to fix that we've been fighting with sears 7 weeks, unbelievable. I am hoping for the best that this works out from what michael said.
Charlotte M, Las Cruces, NM
Great tech, lousy call center experience
His service was spot on. However dealing with your call center was a -1 out of five. It took almost a month for you to dispatch a technician and you stood us up on 2 different occasions after the appointment had been scheduled. Probably one of the worst, time wasting experiences I've had with a service company. I spent nearly five hours total on hold, not to mention 4 hours wasted waiting for the tech on the first scheduled appointment and another 4 hours wasted waiting for the tech on the second scheduled appointment. No one called, emailed or texted to let us know that both appointments weren't going to be fulfilled. Worst experience ever......
Thomas H, Las Cruces, NM
Technician repairman
Extremely personal and professional. he was on time extremely polite and called before he came
Frank M, Las Cruces, NM
Excellent service
Robert was very knowledgeable and friendly. Good customer service today.
Jack S, Las Cruces, NM
Service technician
Very knowledgeable, friendly a pleasure to know him. If we ever need more repairs done hope he will be assigned those repairs.
Robert G, Las Cruces, NM
Great service
Arrived on time, troubleshot the issue, and explained the problem and options that were available to us.
Ray R, Las Cruces, NM
