2811 N Prince St Reviews
Showing most recent reviews from verified customers of Sears Home Services
Jim Rogers
Bill came today and ran lots of tests to determine why our refrigerator just goes off. He narrowed it down to being what he thought was an electrical problem.
Customer service response - Thank you for sharing your experience with Bill's visit. We're glad he could diagnose the issue and apologize for any inconvenience caused by the refrigerator problem.
Sears Home Services on June 07, 2024
Mercedes Chancy
Customer service response - A big thank you, Mercedes, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on March 28, 2024
Jeff Tackitt (FMT)
Bill was very professional and respectful. Service from diagnostic to completed repair was on point. Will definitely continue to use Sears for my appliance needs.
Customer service response - Thank you for taking the time to share your positive experience with our appliance repair service. We appreciate your feedback and are glad to hear that Bill provided professional and respectful service. We look forward to serving you again in the future.
Sears Home Services on January 19, 2024
Alice Padilla
Customer service response - Thank you so much for the fantastic 5-star rating, Alice! We're genuinely delighted to hear that your Sears Appliance Repair experience brought a smile to your face. Should you need any more assistance or have questions down the road, we're here for you!
Sears Home Services on January 18, 2024
Estella Rodriguez
He did a great job..we learned how to use our new machine right so it won't give any problems..thank you
Customer service response - Thank you so much for taking the time to leave a review! We're glad to hear that our technician did a great job and helped you understand how to use your new machine effectively. We appreciate your feedback and thank you for choosing our service.
Sears Home Services on February 07, 2024
Roger Hoggatt
John Rebman
Bill is an awesome technician. He is always courteous and professional, and is obviously very skilled at his job. This area of NM is very lucky to have him.
Nicola P
Bill the technician was great. My issues were that when I scheduled it, I specifically asked if they would come with the possible parts needed to fix the issue such as the drain pump. He did not have the pump. I have replaced the drain pump before so know what part it is and Sears wanted to charge me $175 for it when on the LG website it goes for $53. Total cost was going to be $500 when I did myself before for $20. That's ridiculous.
Customer service response - We're happy to hear Bill was great, Nicola. We apologize for the parts issue and appreciate your feedback on the pricing, which we will take into consideration.
Sears Home Services on January 20, 2025
John Bamforth
Giving 3 stars because washer still don't work
Customer service response - We apologize for the inconvenience, John. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on August 30, 2024
Susie Davis
They lie about home warranty plans
Customer service response - We apologize for the trouble you've faced, Susie. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on August 22, 2024
